MS Support isn't

[HSS]

I've been round and round with well meaning support staff but ultimately (no
pun intended) the level of service is not what should make Bill proud.

I've spent $160 to upgrade from Vista Home Premium to Vista Ultimate. Since
my anywhere disk only had the 32bit version i upgrded to the 32bit version
thinking that I could always reformat later and slap the 64bit version on.

Welp I've been on hours of phone calls to HP, Amazon, Microsoft, Digital
Locker and then round again several times re-explaining my situation. No
solution. Oh wait yes there was one solution. Revert my new laptop back to
Vista Home Premium and got down to the local computer store and buy another
$160 upgrade to the 64bit version!

This is the way Microsoft treats their customers. This is is not good.

 

[Mike Hall MVP]

It is an omen.. stick with the 32bit version..

I've been round and round with well meaning support staff but ultimately
(no pun intended) the level of service is not what should make Bill proud.

I've spent $160 to upgrade from Vista Home Premium to Vista Ultimate.
Since my anywhere disk only had the 32bit version i upgrded to the 32bit
version thinking that I could always reformat later and slap the 64bit
version on.

Welp I've been on hours of phone calls to HP, Amazon, Microsoft, Digital
Locker and then round again several times re-explaining my situation. No
solution. Oh wait yes there was one solution. Revert my new laptop back
to Vista Home Premium and got down to the local computer store and buy
another $160 upgrade to the 64bit version!

This is the way Microsoft treats their customers. This is is not good.

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/

 

[Guest]

You might try Microsoft Refund Center, and explain it to them.....45 day
refund might apply depending on who the upgrade was purchased.... good luck...

1-888-673-8624