Mouse cursor disappears

[bazzandjo]

When I open Outlook 2007, the mouse cursor diappears. It can be seen if moved
to the system tray, but not on the screen itself. MS Help desk does not seem
able to provide a solution after many calls and hours spent.

 

[Judy Gleeson \(MVP Outlook\)]

What type of computer do you have? I recall problems with specific
machines.


Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[bazzandjo]

Thanks Judy. I have 2 computers affected in the same way. One is a notebook,
Toshiba, running XP Pro and office 2007 pro, with 1.7ghz CPU, 512 RAM and
8ogb HDD. The other is a custom built one, Intel Q6600quadcore CPU, 8600GTS
GPU, 4gb of RAM, 500gb HDD and external 360gb HDD. I have tried the fixes
that I have seen, such as the mouse trail, shadow etc, but no result.

 

[Judy Gleeson \(MVP Outlook\)]

a google search for mouse cursor disappears brought up a lot about video
cards. Have a look through those and see if anything twigs with your
scenario.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[bazzandjo]

Thanks Judy, have checked that out now, and there is no answer there. It is
rather strange. The problem only happens with outlook 2007...fine with 2003,
and with outlook express. Only problem with reverting to these is that all my
docs etc are in the new format. Besides, if MS can't get it right? I have to
add that I have had nothing but prob lems with my emails since I have had
2007, and have a history with MS since then thyat is as long as my arm. Not
before tho. The answer must be somewhere. I have even completely reformatted
and done clean installations on both computers, only to have the problem
recur.

 

[johan]

Hello,
No answer but a message from a fellow victim. It happened while importing a damaged pst file. The cursor is visible on the whole screen except the outlook 2007 window.
I can do nothing but closing the window with the task manager.
Reinstalling office and going back to a restore point do not work.
It has got nothing to do with the video driver. I reinstalled the newest NVIDIA 7000 series.
The only thing to get a working outlook back is putting back a complete system backup, but that one is not up todate and involves a lot of additional installation work.
Hopefully some pandit comes up with a solution!

 

[johan]

Hello,
Meanwhile I found a solution for my specific problem. I removed the damaged pst file from /user/AppData/Microsoft/Outlook and then reinstalled office. Outlook then can't find the pst file and gives the path. I copied a pst backup file from before the problems in that directory. After that, part of my mail had quitted but Outlook worked fine again.

 

[Brian Tillman]

Meanwhile I found a solution for my specific problem. I removed the
damaged pst file from /user/AppData/Microsoft/Outlook and then
reinstalled office. Outlook then can't find the pst file and gives
the path. I copied a pst backup file from before the problems in that
directory. After that, part of my mail had quitted but Outlook worked
fine again.

You've probably damaged your mail profile by doing that.

 

[Arthur]

When I open Outlook 2007, the mouse cursor diappears. It can be seen if moved
to the system tray, but not on the screen itself. MS Help desk does not seem
able to provide a solution after many calls and hours spent.

 

[Arthur]

The same thing is happening to me on a Toshiba notebook using Vista and
Outlook 2007 with BCM

 

[thinakar]

The curson appears , but I can not do a 'block' operation and copy paste
items when I reply a message. I can not make the cursor come to a point in
the editor window. I have to use keyboard up and down arrows.

AFTER I disabled 'signature' part of outlook, mouse control came back.

Thanks.