To be honest, if you can connect then most of the work is over.
What happens once you connect? (messages, displayed text)
what program are you using to connect?
what user name are you using?
It is possible to connect and not see any files/folders if that user account
is set that way.
Have the ftp administrator check to see what your "ftp root" folder is, and
what SHOULD be there.
Then connect via different FTP clients (IE, cmd.exe, or a proper client like
leechFTP / cuteFTP) and compare the files you see.
Most of the time its just ftp root folder settings that cause this.
good luck