Modem "Not Present" again, and again and again.

[Marty]

Help once more! I tried the suggestion of downloading
the most recent driver and within a few days the modem
did the "not present" again. It has now for these past
several weeks disappeared approx. 3-4 times. We have
resorted to leaving the computer on standby all the time
once we get it back just to maintain the modem.

To relay once again: On initial powering-up the computer
I have to check on the desktop icon for the modem
everytime to see if it is present: Lucent Win Modem
Com3. If it says "Not Present", I have to remove it, ok
it, close down and power off and wait. This time it took
three days before the computer decided to recognize it
was there. We get the prompt "Found new hardware" and it
goes on to install once again whatever 4 steps it does
and then I can continue with work.

I have taken everything to my local computer guy and the
hardware is working properly and in the port. I had a
college computer whiz tell me to re-install the software
because it was a glitch in the software which is XP 2000.
I did. Same problem.

I am pulling my hair. I do believe it is time to notify
someone at MS. Can anyone help?

Thank you for your time in advance.

Marty

If you wish to contact me direct: (e-mail address removed) Thanks.

 

[Al]

If this is an external modem, make sure it is turned on before the computer
boots. This has been the most common cause. Otherwise, I can't help but I
had the same problem a while back. I would go to Modems in Control Panel,
click ADD and it wouldn't find anything. I would then click OK and within a
couple seconds, the modem would pop back in. I would lose the modem every
time I rebooted if I didn't power the modem off then back on again. This
was an external modem. Apparently needed to be physically reset. Haven't
had that problem in a long time. Maybe there are some Window's Updates that
helped on that.
Al