Modem not installing correctly now without SP2

[Russell Allen]

Firstly, thanks Mike for answering my last post. I tried it but
unfortunately my PC still wouldn't accept it.

I'm now back on SP1 but cannot restore back to a point where the modem
installs correctly. The system installed the modem in what looks a correct
fashion (with an unsigned driver)but when I tried to use it , it wasn't. I
eventually found that it was listed in device manager under "Sound, video
and game controllers" as a "Unimodem Half Duplex Audio Device".

I tried uninstalling and reinstalling the modem a few times in different PCI
slots but ended up with the same result. I even tried reinstalling my old
modem but that had the same result.

I need to know how to remove the modem completely so if I reinstall it, the
PC will recognise it as a plug and play modem rather than an audio device.

I have a gigabyte RZ motherboard with via kt600 chipset, using an Athlon xp
2400 processor and 512 MB of memory. My modem is an Intel 536 EP internal
and my old modem was an Elsa microlink 56k pci hsf.

I now cannot get any internet access on my PC and am having to scrounge time
on my wife's work laptop.

Any help would be appreciated.

TIA,
Russell

 

[Bob I]

Typically one must remove the "modem" in Device manager(View, Show
hidden to see all instances), shut down, pull the card, start up and
make sure it's clean, load the drivers, shut down, insert card, start PC
, configure modem. In other words, reset everthing to a pre-modem
condition, and then start a "by the book" install, following the
instructions step, by step.

 

[Russell Allen]

Thanks Bob,

I went into device manager and uninstalled "unimodem..." and also saw that
WinAcPci had a yellow exclamation next to it and uninstalled that as well.
On rebooting there was a checksum error and I could only get a very low
screen resolution. I tried restarting a couple of times but this did not
resolve it and had to perform
a system restore back to yesterday which appeared to cure the resolution
problem. However, WinAcPci still had a yellow exclamation mark. I also
noticed that there was no display adaptors category in device manager, the
only reference to a display adaptor was under "Monitors>Plug and play
Monitors" whose location was given as "on Nvidia fx5600".

I then tried to reinstall the display adaptor using the add hardware
wizard. I had to install it mnaually under "add new hardware device">
display adaptors>have disk and browsed for the driver file. I selected the
driver file, clicked ok, but the driver didi not appear on the list and my
only option was to cancel the wizard.

I tried installing the modem to see what would happen: It was not
immediately detected so I used the add hardware wizard and a "Found new
hardware PCI simple communications device" bubble appeared which then
changed to "Intel(R) 536 EP". It was not detected as a P'n'P modem so I
installed it manually as a modem. All went fine until it asked me which COM
ports I wanted it installed on and it only gave me the option of COM1 or
COM2. At which point I cancelled the wizard.

Then I restarted the add hardware wizard and the modem was detected
correctly (as a modem: intel536ep) until the finish page when it appeared as
a Modem audio device with a white i in a blue circle. the found new hardware
bubble then decided it was a "Unimodem...". I tried uninstalling and
reinstalling but it was immediately recognised as a "Unimodem...".

This still leaves the problem that my graphics card doesn't appear to be
installed correctly and my modem not being "seen" by the system. Also what
does WinAcPci do 'cos it appeared to knock out my graphics card when
removed.

Sorry to make this a long post but I thought more detail might help solve
the problem.

Thanks,
R

Typically one must remove the "modem" in Device manager(View, Show> hidden

to see all instances), shut down, pull the card, start up and

 

[Bob I]

I am wondering why you killed the modem install when it wanted to use
COM 1 or 2? You don't mention having removed the modem to prevent
confusing "PNP" before the drivers are available. Windows is very
tenacious when it comes to installing hardware and that is the reason
you need to install step by step in the sequence given in the
installation instruction. Please, please, PLEASE don't keep trying willy
nilly attempts to install. Get out the instructions and follow them.

 

[Russell Allen]

On a previous attempt to install the modem I installed it on COM 1 and it
still wasn't recognised when I try to Dial up. I was assuming COM 1 & 2
were the two 9 pin D plugs attached to the back of the motherboard.

What procedure would I need to follow after taking the modem out? Where
would I copy the .inf file to and what other changes would I need to make?
The print material supplied and the cd info only refer to PnP installation.

In the "System Information" window (current system information) under modems
there is a list of the install attemps and each installation is on a
different COM port. The latest being the Intel, which is currently plugged
in, on COM 9. Under "System History">components it shows the intel modem
having been added.

Thanks,
R

 

[Bob I]

Are the 2 9 pin ports live? As in without the modem in the slot, do you
have 2 working com ports? If they are not enabled then the modem can be
assigned to COM 1 or 2. that would be normal. Now as far as the "Com
ports thru 9. we come back to removing all those fron Device manager
including Show hidden. The install instructions may be in a PDF file on
the CD or visit the web site. Hope this gets you back to a working modem.

 

[Russell Allen]

Yes, according to device manager both ports are enabled.

The com ports 3 to 9 don't appear in device manager, they are in msinfo.

I've visited the Intel website and downloaded the latest driver (including a
hcl certificate). A quick try at installing the driver didn't work (it
still says the driver is not digitally signed) so I will have another go
tomorrow, removing the modem beforehand.

Thanks,
R