Missing Widnows Log ON Password boxes

[Margaret]

I have been having trouble with my windows XP Home
Edition. I think the original cause was from updating
windows and having a conflict with my CD write software.
I got an updated device driver but somehow in the process
the Widnows installation got corrupted. I tried to re-
install, and was able to, but when the system re-booted
and the widnows log on screen came up and it says to
select the user, there are no boxes to put my password
in! There are two users on our system. Therefore I
can't get into windows or SAFE mode, etc. at all. How
can I get the boxes back? Could I get into Recovery
Console and execute MSConfig and would that help? I
appreciate any help you can give! I surely don't want to
start from scratch if I don't have to.
Thanks you for your time and trouble.
Aloha,
Margaret

 

[Kelly]

Hi Margaret,

Odd, this would happen from a CD software install. So you are saying the
display is the same even in Safe Mode? If so, you may have to consider a
repair install. You will forfeit all Windows Updates, including SP1.

Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341

Without knowing your exact issue with the CD software, see if this applies
for the next time:

This edit will remove the drivers listed in the article below that causes
the message:

Save the file below to your hard drive. Navigate to where you saved it and
double click the file. A confirmation dialog will appear when the script is
done. You may need to reboot for the change to take effect.

Restore CD/DVD in Explorer
http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs

CD Recording software will cause Windows to become unstable. Windows has
prevented these drivers from loading.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315345

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