Missing Mail After Outlook 2000 to 2003 Upgrade

  • Thread starter Thread starter Jim Sharky
  • Start date Start date
J

Jim Sharky

....this is a weird one...perhaps someone can at least tell me if this is
even possible!!!

I converted a user from Office (and Outlook) 2000 to 2003....this was done
because the user had maxed out their PST file at 2GB and was starting to
have problems.

I didn't realize that converting to 2003 was not enough...and that the
actual PST from Outlook 2000 would not resolve the size issue without
converting it over to a 2003-friendly version.

Anyway, after finally getting it all to work properly (and get past the file
size issue), I am being told by the user that some of her mail is missing
(namely, 2 the most recent 2 or 3 weeks of Sent Mail items...and some
contacts and calendar items too).

Is it possible that I actually lost items in the process? I have the
original PST files and I've tried re-importing several times but it always
comes back missing some of the info.

Could this be?

Any feedback would be appreciated.

Jim
 
Did you have to trim the PST files to get them to work? Many times to open a
PST file that's at its max size you have to cut out a chunk of possibly
useful data.
 
....no, someone had given me that "utility" that lops off like 20% of the
file but I never had to resort to using it.

I believe what I did initially was create a new PST in 2003 and then import
the 2GB contents of the older 2000 PST....but I never (knowingly) had to
pare the original down at all.

Jim
 
Hmmm, If you open the original PST file using the File menu > Open > Outlook
Data File, does the 'missing' info show up?
 
....tried that and no, it does not. Really makes me wonder if it hadn't been
somehow inadvertantly deleted by the user PRIOR to upgrading.

THAT sounds like the most logical possibility, no?

Jim
 
Jim Sharky said:
...tried that and no, it does not. Really makes me wonder if it
hadn't been somehow inadvertantly deleted by the user PRIOR to
upgrading.

THAT sounds like the most logical possibility, no?
Click to expand...

That sounds like a logical possibility, YES.
 
I concur with your assessment (and Brian's). If it's not in the original
PST... there's no way in God's green Earth that you're going to transmute
nothingness into Outlook data.
 
Back
Top