Hi davoud
It could be a problem with Norton that IE can't fix. There have been times
when a User had to use another AV in order to resolve the problem. So try
this for the moment. If you have the Norton Utility, disable it, or better
yet, uninstall it. It has been know to cause a variety of problems with
various Windows versions. Reboot and then see if it helped.
If not, then go ahead and do the Repair of IE, if that is what Norton says
has to happen to get you up and running properly. However, if it does not
help, then I suggest that you to use another AV. There are several that
work very well, even better than Norton, and they are not as intrusive and
burdensome on the system.
Here are the instructions for Repairing IE. As Frank has pointed out, you
can find the XP SP2 in the Add/Remove Programs, and there are other methods
as well. I have listed several recommended methods and you an choose
whichever one you feel comfortable with. Some of the steps you may have
already performed so just ignore them.
TO REPAIR WINDOWS XP -
Unlike the previous versions of the Windows program, the IE6 is a core
part of the XP program. A reinstall over the existing install can cause
problems, and there are specific instructions that can reduce the
chance of such problems. However, it is always much safer to do a
repair instead of a reinstall. A reinstall should only be done as the
very last thing when all else has failed. And then only according to
the proper instructions.
Be sure that your AV and firewall is disabled, and follow all
instructions carefully
Courtesy of LuckyStrike -
How do I repair Internet Explorer in Windows® XP?
http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/kb/318378/EN-US/
The ability to Repair Internet Explorer does not exist in the version that
ships with Windows XP. This feature only becomes available after you
upgrade to a newer version. This is normal and has been this way since
Windows 98 and IE4.
However, you can reinstall IE in Windows XP by clicking Start, Run and
entering the following command:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
%windir%\Inf\ie.inf
*You will need to have your XP CD available*.
Some people have problems with the command line above. A small VB Script
that will execute the command for you can be downloaded here at
http://www.dougknox.com/xp/scripts/xp_run_ie_setup.vbs. Save the file to
your hard drive and double click it to run IE Setup.
or...............
IF that doesn't work, this is another way, but a bit more complex..., but
maybe less complicated (?) than the first method I supplied.
Note: Both of the following methods listed **require that the Microsoft
Windows XP CD-ROM be available**.
Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP
From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and
/scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP
From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden
Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive
that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Infb
folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.
or...........................
Method 3.
How to Repair Internet Explorer 6 and Outlook Express
Tricking Windows into letting you reinstall IE6
http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
Since you already have Internet Explorer 6 installed the operating system
will not allow you to reinstall over the existing installation. Due to this
we are required to trick the operating system into thinking IE 6 is not
installed.
### NOTE: in order to use this method you are required to edit the
registry. **Incorrect editing of the registry can cause serious harm to your
operating system** so it is advised you proceed with extreme caution.###
Follow these steps for repairing Internet Explorer 6:
Click on the Start button and then click on the Run option.
In the Open field type regedit and press the OK button.
Navigate to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
Under that key you will see a entry named IsInstalled. Right click on that
entry and left click on Modify.
Change the Value from 1 to 0.
Exit regedit.
or..............................
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
How to Uninstall Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;en-us;293907&Product=ie600
Unable to Install Internet Explorer 6 on Windows XP
http://support.microsoft.com/?kbid=304872
Tricking Windows into letting you reinstall IE6
http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
or...................
Go to DOS: START - RUN - type COMMAND - press ENTER. (To exit type EXIT)
At the DOS C:\ prompt type the following, hitting enter after each line.
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
It usually sorts the problem out.
also........
Courtesy of Robert Aldwinckle
XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using
rundll32 setupwbv.dll,IE6Maintenance
Otherwise, they have to use
sfc /scannow
etc., or reinstall IE6 (Ref: KB318378)
or......................
Courtesy of Jim Byrd:
There is no direct Repair function for IE6 in XP. Here are some
alternatives:
1. With XP you need to go to Start|Run and type "sfc /scannow"
(without the quotes and notice the space between the c and the /.)
Have your XP CD handy and be prepared to go get a cup of coffee - it
takes a while. This will do the same thing as Repair IE6 for XP but a
lot more, that is find any corrupt system files and replace them. It
does not, however, re-register the various software components (except
possibly the ones it replaces?) AFAIK.
Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files
from certain "hotfixes" which will then need to be re-installed. To
check for this, after running sfc, open a Cmd window and enter
"qfecheck /v /l:c:\" (without the quotes). If you don't have qfecheck
installed, it can be obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
2. Another alternative that works on Win2k and may or may not work on
XP (but probably does - I've heard both stories), for just IE6 repair
if you don't have IE6 listed in Add-Remove Programs, then in Start|Run
then enter
"rundll32 setupwbv.dll,IE6Maintenance"
without the quotes, exactly as shown, and select the appropriate entry.
3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it
works there, and I've had good reports from XP users), but you might
want to give it a try at your own risk. Again, enter this at Start|Run
without the quotes and be careful about the spacing:
"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"
4. Lastly, here is a link to a MSKB article about re-installing
IE6/OE6:
You cannot install some updates or programs
http://support.microsoft.com/?kbid=822798
"The Software You Are Installing Has Not Passed Windows Logo Testing..."
Error Message When You Try to Install Internet Explorer 6 SP1
http://support.microsoft.com/?kbid=828031
Unable to install Internet Explorer 6 on XP
http://www.tek-tips.com/gfaqs.cfm/lev2/67/lev3/70/pid/779/fid/1586
or................
Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.
<TITLE>831429 - Windows XP stops responding when you download updates
from Windows Update</TITLE>
<
http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >
It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.
Although they are listed specifically for W2K they should apply
equally to XP.
Additionally, the information here may be of some assistance:
Windows XP From A-Z
http://www.kellys-korner-xp.com/xp_abc.htm
If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.
Hope this helps
Jan
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that's why they're so contagious.
Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.
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Hi Jan,
Thanks very much for the comprehensive info. Ihave already tried the sfc/
scannow it just found one error and I used my slipstreamed sp2 cd and it
fixed it.
I tried this too:
Go to DOS: START - RUN - type COMMAND - press ENTER. (To exit type EXIT)
At the DOS C:\ prompt type the following, hitting enter after each line.
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
all wre performed succesfully but no luck. As you mentioned there is a risk
of causing other problems if I want to reinstall IE over it and and I do not
want to try it.
I do not have any problem with internet explorer just the norton system
works troubleshooting indicates that I might need to repair IE.
http://service1.symantec.com/suppor...88256dbf00788230?OpenDocument&src=bar_sch_nam
and it indicates that the digital signature feature in Internet Explorer
(IE) might be damaged and that causes the problem. But I do not have any
problems with running other programs other than Norton system works.
sorry again for bringing it up here. SO my question is that do you still
think that I need to reinstall IE over itself.
IS , Tricking Windows into letting you reinstall IE6, considered as
installing IE over itself? as we do not really uninstall it?
thanks alot.
davoud
this is what I have written: The only thing that makes me to be happy
everyday, is the smile on your face
Happy to share the smile with you..
