Missing E-Mail After SP2 Installation

[Guest]

I have installed SP2 on many PCs, but today I encountered a problem I haven't
seen before. After installing SP2 on an XP system, the user reported that
all of the e-mail that had been in their Inbox had dissapeared. All other
folders were unaffected - there were still messages in Sent Items, etc. New
e-mail was being received as well, but the old messages that were previously
in the Inbox were gone.

I searched the HD for .dbx files, but I didn't find any that contained the
missing messages. I also tried a system restore and selected a restore point
prior to the SP2 installation, but as I now know, that operation restores OS
files only, so that didn't help.

Does anyone have any ideas as to why the e-mail in one single .dbx file
would dissapear after an SP2 installation, or anything at all that I could do
to try to get it back?

Thanks

 

[Bruce Hagen]

Lost mail after upgrade to XP. (applies to SP2 upgrade also):
http://support.microsoft.com/?kbid=313055

OE6 Specific Newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~



in message
news:[email protected]...

 

[R. McCarty]

Was Outlook Express open & running during the Service Pack install.

If you check for .Dbx modules, are there any named Inbox with numerals
appended to the name ? Sounds like OE created a new Inbox.dbx and
superseded the original. Normally, it should create a new one with a
number to indicate a later iteration than the original.

 

[Guest]

I read that article prior to my post, and I had already searched the HD for
..dbx files. The only ones that exist are the .dbx files for the user in
question, and some old backups from 2 years ago. Neither of them contain the
messages we are looking for.

Thanks

 

[Guest]

Outlook Express wasn't running during the SP2 install. I have searched the
HD for .dbx files, but the only ones that exist are the current .dbx files
for the user in question, and some old backups from 2 years ago, but none of
those contain the messages we are looking for. It appears more likely that
the existing .dbx file has been modified, as opposed to being renamed with a
different filename and a new Inbox.dbx having been created; or else the
original Inbox.dbx file was deleted before the new one was created. If
either of those scenarios is accurate, is there any possible way to recover
the messages?

Thanks

 

[kurttrail]

Outlook Express wasn't running during the SP2 install. I have
searched the HD for .dbx files, but the only ones that exist are the
current .dbx files for the user in question, and some old backups
from 2 years ago, but none of those contain the messages we are
looking for. It appears more likely that the existing .dbx file has
been modified, as opposed to being renamed with a different filename
and a new Inbox.dbx having been created; or else the original
Inbox.dbx file was deleted before the new one was created. If either
of those scenarios is accurate, is there any possible way to recover
the messages?

Thanks

http://www.google.com/search?source...,GGLD:2004-49,GGLD:en&q=deleted+file+recovery

Of course the area of the harddrive where the dbx file was may have been
overwritten, so it may be lost. This should teach you to back up any
data or files you wouldn't want to lose before doing something as
drastic as install a Service Pack.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[PA Bear]

Why it happened:

http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Recovery:

http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~

Avoid Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security, AH-VSOP

 

[NoStop]

Of course the area of the harddrive where the dbx file was may have been
overwritten, so it may be lost. This should teach you to back up any
data or files you wouldn't want to lose before doing something as
drastic as install a Service Pack.

Drastic!?! Installing a SP? I thought SP's were put out to fix problems, not
destroy a user's data. Duh.

--

ø¤º°`°ø,¸¸,ø¤º°`°ø,¸¸,ø¤º°`°ø,¸¸,ø¤º°`°øø¤º°`°ø,¸¸,ø¤º°`°ø
Windows is *NOT* a virus. Viruses are small and efficient.
Tired of the insecurity of your Wintendo box? Update to GNU/Linux
STOP the dummying down of America - Move to a REAL o/s.

 

[kurttrail]

Drastic!?! Installing a SP? I thought SP's were put out to fix
problems, not destroy a user's data. Duh.

Get a life, LinTroll.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"