Minolta magicolor 2200 DeskLaser - DOA???

[John Dough]

I have the Minolta Magicolor 2200 DeskLaser printer, only 2.5 - 3 years old
and only have 8919 impressions on the counter. The unit warms up and does
everything it should with no error messages on the read-out. It's connected
to my network and I am able to ping the address and use the web-based
interface to view all the settings. What I am not able to do with the
printer is print! Regardless if I sent a print job via the network
connection or the parallel cable, it doesn't have any reaction and just sits
there in idle mode???

Spent time with tech support (nice lady at the support office in Texas) who
walked thru all the troubleshooting things we could think of and the only
thing we both came up with is that the circuit board in the unit is shot.
It's about $600 for a new board, and while I am not in love with the unit
and would like to buy a Xerox Phaser 8500 to replace it, I don't want to
dispose of the unit having overlooked a possible fix for my problem.

I would appreciate if anyone can offer suggestions for this matter, either
how I can test the circuit board or other tests I can to to determine for
sure that it's the board that is bad and not something stupid.

 

[birdman]

Sometimes the simple things are overlooked:
Turn printer off, then on.
Is the toner (whatever) cartridges properly installed? Pull them out, look
at them (are all necessary tabs, etc removed) and replace them. I have an HP
that is very finicky about such things.
Can it print a self-check sheet?
Delete, reboot and reinstall the printer driver. If possible use a computer
that has never had this printer driver installed. I have another laser
printer that periodically refuses to work until you delete and reinstall the
printer driver, but only when it is connected to one parcticular computer.
Connect only via the parallel (or whatever the non-network connection)
without the network connected. In my humble experience the connections to
network printers can spontaneously self-destruct for reasons known only to
Microsoft.

 

[me]

I have the Minolta Magicolor 2200 DeskLaser printer, only 2.5 - 3 years old
and only have 8919 impressions on the counter. The unit warms up and does
everything it should with no error messages on the read-out. It's connected
to my network and I am able to ping the address and use the web-based
interface to view all the settings. What I am not able to do with the
printer is print! Regardless if I sent a print job via the network
connection or the parallel cable, it doesn't have any reaction and just sits
there in idle mode???

Spent time with tech support (nice lady at the support office in Texas) who
walked thru all the troubleshooting things we could think of and the only
thing we both came up with is that the circuit board in the unit is shot.
It's about $600 for a new board, and while I am not in love with the unit
and would like to buy a Xerox Phaser 8500 to replace it, I don't want to
dispose of the unit having overlooked a possible fix for my problem.

I would appreciate if anyone can offer suggestions for this matter, either
how I can test the circuit board or other tests I can to to determine for
sure that it's the board that is bad and not something stupid.

Is it only 2.5-3 years old? I had one 5/6 years ago and it lasted 3
years (at which time it needed a new fuser thingy which was more
expensive than the new version so I replaced it with the Xerox Phaser
8200!)

Anyway, sometimes it didn't like doing things via the manual input tray,
so I would try closing that and printing only via the 'upper' tray (as I
think it calls it). As the other poster suggested try without the
network cable plugged in at all. IIRC you can get it to print from the
buttons on the printer rather than via the computer, have you tried that
and has it been successful?

If you are looking at changing it for a Xerox they have (at least in the
UK) a trade in system whereby they will give you a rebate based on you
giving them the printer you are replacing. Doubtless searching the xerox
site will find out whether anything is currently running. Also this
solves the problem of having to dispose of the magicolor - mind you mine
wasnt taken away at the same time as the new one was delivered but about
six weeks later the poor delivery chap came back and took the 112 pound
magicolor away - he seemed to think I was returning the Xerox as I used
their box to pack it.

Out of interest a quick look on ebay showed a number of these units for
sale as well.

 

[John Dough]

Success!
Reading the two replies to my post, jogged my memory about the dang Crown
Print Monitor! So I deleted the printer from my Printers list, then deleted
the Crown Print Monitor from the computer, then re-downloaded the Crown
Print Monitor from the Minolta QMS web site. After re-installing the CPM, it
found my 2200DL and everything works fine! Phew, and to thing I was going to
heave it out the 3rd story window! LOL.
Thanks for the replies.

 

[me]

Success!
Reading the two replies to my post, jogged my memory about the dang Crown
Print Monitor! So I deleted the printer from my Printers list, then deleted
the Crown Print Monitor from the computer, then re-downloaded the Crown
Print Monitor from the Minolta QMS web site. After re-installing the CPM, it
found my 2200DL and everything works fine! Phew, and to thing I was going to
heave it out the 3rd story window! LOL.
Thanks for the replies.

Well its encouraging that the Minolta helpline was so helpful!

 

[John Dough]

Yeah, that one left me scratching my head too.

Well its encouraging that the Minolta helpline was so helpful!