Microsoft Visual C++ Runtime Library


D

Diane McP

I'm getting a error box with this heading on shutting down a computer.

Inside the box, it says:
Runtime error!
Program: C:\Program Files\Microsoft Office\Office 10\Winword.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the applications support team for more information.
OK button

I recently disabled Yahoo Toolbar and Google Toolbar in IE6, but this has
been the only change to the computer. Disabled these because of another
error message ...
IEXPLORE.EXE - Application Error
The instruction at "0x62304390" referenced memory at "0x62304390". The
memory could not be 'read'.

The computer is running Windows XP, OFfice XP. IE6. It's not a computer
that I'm at every day....so it may be a while before I can try some of your
suggestions.

Any help would be appreciated.
 
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P

Patrick Keenan

Diane McP said:
I'm getting a error box with this heading on shutting down a computer.

Inside the box, it says:
Runtime error!
Program: C:\Program Files\Microsoft Office\Office 10\Winword.exe
This application has requested the Runtime to terminate it in an unusual
way.
Please contact the applications support team for more information.
OK button

I recently disabled Yahoo Toolbar and Google Toolbar in IE6, but this has
been the only change to the computer. Disabled these because of another
error message ...
IEXPLORE.EXE - Application Error
The instruction at "0x62304390" referenced memory at "0x62304390". The
memory could not be 'read'.

The computer is running Windows XP, OFfice XP. IE6. It's not a computer
that I'm at every day....so it may be a while before I can try some of
your
suggestions.

Any help would be appreciated.

This can sometimes be due to corruption of the file normal.dot. Locate it,
rename it to normal.old, and restart.

HTH
-pk
 

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