Microsoft Outlook 2007/Exchange 2007/BCM<[email protected]


T

Tom Hornick

I cannot find anything from Microsoft that even comes close to solving this problem. With a product that has been out for almost 2 years, you would think that they would have a solution by now!

We spent MANY thousands of dollars upgrading to Exchange 2007 and Outlook 2007 for 75 users, and we will be forced to abandone the installation for our OLD Goldmine 6.0 implementation because this setup is totally useless.

I wish Microsoft would try to answer/fix these issues!
 
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F

F.H. Muffman

I cannot find anything from Microsoft that even comes close to solving
this problem. With a product that has been out for almost 2 years,
you would think that they would have a solution by now!

We spent MANY thousands of dollars upgrading to Exchange 2007 and
Outlook 2007 for 75 users, and we will be forced to abandone the
installation for our OLD Goldmine 6.0 implementation because this
setup is totally useless.

I wish Microsoft would try to answer/fix these issues!

Microsoft doesn't monitor these forums, by and large. Have you called in
a support incident?

Have you done any troubleshooting? Are you running SP1?
 
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G

Gus Goncalves

We have the same performance problems.

We have BCM on a separate server, SQL 2005

35+ BCM users

Outlook 2007 SP2 and BCM SP2 on all user machines

I've disabled unnecessary add-ins and have implemented the Polling Interval changes to all machines.

Also found this link with some other suggestions: http://officepoint.blogspot.com/2008/09/improve-outlook-bcm-business-contact.html

Does anyone know if the new version of Outlook/BCM (Outlook 2010 and BCM 2010) addresses these performance issues?



Tom Hornick wrote:

Microsoft Outlook 2007/Exchange 2007/BCM
19-Aug-08

I cannot find anything from Microsoft that even comes close to solving this problem. With a product that has been out for almost 2 years, you would think that they would have a solution by now!

We spent MANY thousands of dollars upgrading to Exchange 2007 and Outlook 2007 for 75 users, and we will be forced to abandone the installation for our OLD Goldmine 6.0 implementation because this setup is totally useless.

I wish Microsoft would try to answer/fix these issues!

Previous Posts In This Thread:

Slow Performing Outlook 2007 and BCM
Hi all

I just recently upgraded a number of PCs from OL2003 (connecting to
Exchange - not cached mode) to Outlook 2007 w/ Business Contact Manager
(oviously cached mode as this is required)

The BCM database is on a shared PC using the BCM database tool

I had experimented with one PC taking it off the cached mode and it had made
things speedy again, but I can't keep it like that due to the need for BCM.
Any clue what is going on here? Is it cached mode or BCM causing the issue

The speed issues range from starting an email reply and having to wait for
what you type to catch up, to slow response if you click on another folder
in your mailbox. It's just hurting the Outlook 2007 experience because
performance is horrible. Please help

Thanks
Mike

We are experiencing the same thing.
We are experiencing the same thing. We are using a shared database on the
server, set up with the BCM database tool
It always happens when you are typing in an email, it will freeze for
anywhere from 30 secs to a few minutes
This may or not be related: none of our computers have been able to install
the service pack 2 for MS SQL Server 2005 Express edition. Fails every time,
the error codes are different every time, and none of them link to a helpful
answer on the MS website
All other updates are current, including SP3 for xp, we are not on vista
I hope someone from MS is reading this, we will be forced to dump BCM if
this cannot be fixed very shortly, Outlook is nearly unusable now

:

Re: Slow Performing Outlook 2007 and BCM

e
u
mad
CM
issue
o
e


I have a machine with Outlook/Exchange, but no BCM, that experience
similar slow downs with the connection to Exchange cache mode.
notice similar slowdowns when I open or start editing Tasks an
Calendar. Does having BCM in the profile make the slowness whe
editing emails even slower?

Working off-line is all very well but there are a couple of serious
Working off-line is all very well but there are a couple of serious
deficiencies in BCM that make this prblematic

1. When creating a new user it is not possible to set email auto-link whilst
off-line. I need BCM to set email-autolink for all users at all times so
that we do not lose any history

2. We often get emails sent to two or more users at once. If working
off-line we do not knowe whether the other user has created a contact. So we
end up with multiple contacts. BCM does not seem to offer any tools to find
and consolidate multiple instances of ther same contact

:

Re: Slow Performing Outlook 2007 and BCM
M and
ched
er. =A0O
CM
the
nstall
y time,
helpful
sta.
if
ager
had made
for BCM.
the issue?
ait for
folder
ecause

BCM is designed to be responsive to changes on shared databases, so
that if one user changes an item, the other machines refresh
themselves--fetch data from the database. That works well on a LAN
with a server that responds immediately. If you have high network
latency, then you could consider using an offline database and
manually syncing with the shared databases when required.

Luther, I disagree. BCM is not responsive on our gigabit LAN.
Luther, I disagree. BCM is not responsive on our gigabit LAN. The symptoms
described by the other users in this thread match ours precisely. Even when
working locally, connected at gigabit speeds, our BCM is TERRIBLY slow! The
entire BCM database slows outlook down to a crawl. It just took me about 20
minutes to compose a fairly simple e-mail that should have taken me 3-5
minutes. However, ever few words that I type, outlook stops responding and I
have to sit and wait. If I click anywhere else in my desktop, it loses all
of the typed words that occurred after outlook froze. So I am forced to sit
here and wait or try to catch it when it's unfrozen. sqlserver is
approximately 380MB, and is running my CPU at a very consistent 44-50% at all
times. In other versions of SQL, you can throttle the memory useage but in
this version of mysql, you can't.

How could Microsoft have released this product with such terrible
performance?!

:

I and my 20 users are having the same problem.
I and my 20 users are having the same problem. We just "Upgraded" to Outlook
2007 with BCM and solved the problem of the "...Outlook has encountered a
problem and must close" issue but now have the latency issue.

:

Re: Slow Performing Outlook 2007 and BCM
On Jun 27, 10:08=A0am, sschmautz <[email protected]>
wrote:
ymptoms
when
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ut 20
and I
all
o sit
all
t in
hilst
s so
=A0So we
to find
of BCM and
ith cached
t matter. =A0O
e BCM
some
then BCM
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ezes
rote:
ase on the
ze for
e to install
s every time,
to a helpful
on vista.
mp BCM if
ow.
ing to
ct Manager
l.
and it had made
need for BCM.
ausing the issue?
g to wait for
nother folder
ence because
ces
d text -

Typing an email involves Outlook and Word (which Outlook uses as an
editor). I have no idea why having BCM installed would slow down
composing email. I don't notice a difference composing emails in
Outlook with and without BCM.

I have heard that improved performance is the #1 goal in the next
version of Outlook.

Re: Slow Performing Outlook 2007 and BCM
ade
M.
ssue?
r
r

We're having the exact same problem. The symptoms you've described
sound exactly like what my company is experiencing. We installed BCM
to improve productivity, but it's having the opposite effect. It's
very frustrating to try to access, read, or write email, to the point
where we may be better off sticking with our old contact management
system so that we can use email again.

Like the others here, I'd like to know why no one from Microsoft has
posted here to offer any advice on what's causing the problem and how
to fix it. I'd really like to use BCM, as it would be a much cleaner
and much more powerful system than Janna Contact, but if this
continues to be an issue, then the conversion seems unlikely.

We have noticed if we update a contact in bcm, even if it is just one word
We have noticed if we update a contact in bcm, even if it is just one word
that changed, when the change is saved it will cause everyone's outlook/word
editor to freeze for anywhere from 20 seconds to a minute or more. Obviously
it is tying up either network traffic or local resources as it is trying to
update everyone's bcm at once. All of our computers have a min. 2gb ram, most
are duo-core processors.
What would work for us is if we could disable the 'updating' function, so
that it only updates bcm when you first open outlook, and not constantly all
day long. If a person needs to add or modify a contact, it would access the
database on the server to do this, it would update there but not send it out
to everyone until they closed and opened outlook again.

:

Thanks Luther, I discovered the Polling Interval yesterday and have adjusted
Thanks Luther, I discovered the Polling Interval yesterday and have adjusted
most of the computers here to roughly a 3 hour interval. So far, so good, the
freezing in word editor in outlook seems to have stopped.
Anyone else reading this might want to evaluate the length of this polling
interval if having the same problems we were. We may have days where not one
change has been made to the database, other days maybe just a few
changes...the default of one minute updates was incredible overkill for our
organization.

:

Re: Slow Performing Outlook 2007 and BCM
d
ord
sly
to
most
all
he
out
er
ad made
r BCM.
he issue?
t for
older
ause
ted text -

I believe that in BCM 2007 SP1 the default polling interval (how often
BCM checks for new data) went from 1 second to 60 seconds. That should
lessen the load on the database server. If that's not enough, you can
experiment with increasing the interval.
http://beyng.blogspot.com/2008/01/pollinginterval.html

Microsoft Outlook 2007/Exchange 2007/BCM
I cannot find anything from Microsoft that even comes close to solving this problem. With a product that has been out for almost 2 years, you would think that they would have a solution by now!

We spent MANY thousands of dollars upgrading to Exchange 2007 and Outlook 2007 for 75 users, and we will be forced to abandone the installation for our OLD Goldmine 6.0 implementation because this setup is totally useless.

I wish Microsoft would try to answer/fix these issues!


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