It sounds like Louis followed your advice and complained to his ISP. His ISP
came up with a plausible explanation and is apprantly working to fix the
problem. I was trying to give him some ammunition to use in his complaint.
Kerry
Problem fixed. I assume re-configuration of DNS servers by ISP is
what fixed the problem.
Kerry, you are correct. I called ISP and complained but was assured
they do not use QOS to throttle newsgroups. I was asked to run
tracert and was told the problem was within Microsoft network since
the command timed out after making it to Microsoft network. Not fully
understanding tracert command, I was unable to pursue further even
though I was reasonably sure it was not a Microsoft problem. Your
statement "It's not unusual for trace route to die once it hits
someone's internal network." was the ammunition I needed. I refused
to accept that answer when I called again and finally I was
transferred to technical support. Within minutes, the tech identified
the DNS servers as the likely problem. Problem fixed within 36 hours.
Thanks,
Lou