Microsoft Exchange Server

[Guest]

Outlook 2003 will not open. A info box opens asking for Microsoft Exchange
Server and Mailbox: Once typed in (whatever it may be) Click on the check
names. If correct they will come back upderlined. If it can't find the
correct answer, it will connect online to find it. The problem is, it comes
back saying cannot connect to the server even though I am online. I cannot
open Outlook 2003 at all. How do I get by this box requesting MS Exchange
Server and Mailbox. If need, I have tried putting in the local internet
provider and my email user name but that does not work either.

HELP!! Thanks

 

[Sue Mosher [MVP-Outlook]]

What's not clear from your message is whether you are actually Exchange as your mail server. Let us know.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Hi Sue,

We are not using Exchange as our mail server we are using POP3. Exchange
does handle our internal mail though.

Martin

 

[Sue Mosher [MVP-Outlook]]

If "Exchange does handle our internal mail" then how can you be "not using Exchange as our mail server." These statements are contradictory.

What we're trying to get to the bottom of here is what mail accounts your clients really need to be using. So far, we don't have a clear picture of that.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Sue,

When we set up Exchange on our own server we had to set it up to connect via
POP3 to the people who host our mail accounts. The Company who host our mail
accounts do not support Exchange therefore we had to use the POP3 connection
to them out of Exchange. I don't know of any other way to explain this.

Thanks for your help.

Martin

 

[Sue Mosher [MVP-Outlook]]

I think we're talking about apples and oranges. How the Exchange server gets the data from your mail host provider has no bearing whatsoever on what Outlook does. That's between those two servers. Bottom line is that, if your Exchange server is using a POP connector to download all the data from the mail host, then all that data should be in the Exchange mailboxes.

Which brings us back to your original question: From what you've said so far, it sounds like your users *are* trying to connect to an Exchange server and have a legitimate need to do so. What they should be entering is the network name for the Exchange server and their Windows login name (assuming this is Exchange 2000 or 2003 and the username and mailbox name are the same). One thing you may want to check is whether the Exchange server name is being entered correctly.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Sue,

Your last post sums it up exactly.

Problem is that in Exchange on our server the minimum amount of time we can
ask our exchange server to get mail from our hosting company is every 15
minutes. In the set up window for this facility it will not let you set to
check mail more frequently than every 15 minutes.

Outlook on our terminals will check the mail boxes on our exchange server
every minute if we wish but this does not correct the problem above.

Thanks for your continued help.

Martin

 

[Sue Mosher [MVP-Outlook]]

So there's really no Outlook issue at all here, then? It sounds like you need to work out our domain mail hosting.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers