messenger disconnects me from internet.

[freezeup]

no error message, just no connection if I open messenger...
winxp home fresh install just updated to sr2 got my hardware installed
and tried to connect.. have to reset my modem/router
turned off firewall, no virus protection yet, just wanted to see if I could
connect.
version 4.7 or something of messenger..can go game, surf
blog but messenger just disconnects my internet...

 

[Jonathan Kay [MVP]]

Greetings,

Two things you can try here.

The first is to update the firmware for the modem/router (if there is any updates).

The second is to use the latest beta version of Windows Live Messenger, which has been known
to cure this problem since the protocol has been significantly changed. You can grab it from
http://download.live.com/messenger.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation

 

[freezeup]

No help at all... open messenger have to unplug my westell dsl router/modem
one single machine nothing fancy... accually it made it worse,
the last version signed me on before disconnect this one just disconnects my
dsl.
Below is my basic system info.. need more let me know...

I am counting on you guys to get this fixed, because it started right after
an update, forget what the update was, on top of that it was raining pretty
hard and I have had problems with the phone box outside during rain...the
phone guys said everything checked out...outside that is...could my westell
router be the problem???
it never affected me before but.. it is about 6 yrs old never been unplugged
except to reset the modem.. that little button is hard to hit..lol

the only unsigned driver I have is for my creative audigy 2 sound card..
i have not loaded my printer yet...
I can get my mail faster with windows live beta...thanks...for that..
now if I can get a messenger to work I will be very apprieciative...

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
OS Manufacturer Microsoft Corporation
System Name X7NHJQFXRSB
System Manufacturer INTEL_
System Model D875BZLK
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2793 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2793 Mhz
BIOS Version/Date Intel Corp. BZ87510A.86A.0026.P05.0304231448, 4/23/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name X7NHJQFXRSB\Tom
Time Zone Pacific Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 714.89 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys

Thanks for your time.. oh and the responce time from you guys is awesome...

Tom(freeze)