Hi Maeve,
Would you please take a screen shot of the exact error message to let me
know in detail?
To take a screen shot:
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1) Press the Pr Scrn key once on the keyboard when the error message
appears.
2) Click Start, go to Run, enter MSPAINT in the open dialog box, and then
Click OK.
3) Use Ctrl + V to paste the screenshot to the canvas.
4) From the File menu, go to Save and save it as a JPG file.
5) Send the JPG file to me as an attachment.
My mailbox: (e-mail address removed)
Thanks.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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