McAfee & Trend Micro Crashing

  • Thread starter Thread starter Al Charbonneau
  • Start date Start date
A

Al Charbonneau

Some time ago I got an error message that said that I should reun chkdsk.
Several other error massages came saying that I should shut down antiviral
software, run malware, test hard drive, and ram all of which I have done. I
also changed from McAfee to Trend Micro and the crashing continues. I have
multiple pages of error messages from the event viewer.

Any recommendations would be appreciated.

Thanks

Al Charbonneau
 
Mcafee software will remain even though its uninstalled thru add/remove.
Delete it from advanced search in my computer,its installation files,&
regedit.
Also mcafee uses other names with its software "network associates".
 
A1,

You could post some of the event viewer error messsages otherwise the
newsgroup will be only guessing

With your terrible post you have just opened you have left yourself open to
links on 'how to ask a question in the newsgroups' links.
 
Run a full system virus scan with fully up-to-date definitions.

**It is very important to run the update for each program before running
the app/s to be sure you have the latest definitions.**
Run the programs in Safe Mode after assuring you have shut down all running
tasks except explorer or systray and all apps are fully up to date.
Remove your Temp Internet files: Right click IE. Under the General tab
click Delete Files, put a check in Delete all Offline..., click OK and close
when finished.
Delete all files in c:\windows\temp.

Download/run Cool Web Shredder from:
http://www.intermute.com/products/cwshredder.html

For Info on Cool Web Search variants:
http://www.richardthelionhearted.com/~merijn/cwschronicles.html

Download/install/run Ad-Aware SE to detect/rid of any other
parasites/spyware that may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the
latest up-to-date ref file, then run Ad-Aware and delete everything it
finds.

Download/install/run Spybot - Search & Destroy:
http://security.kolla.de/index.php?lang=en&page=download
Run it at it's default settings until you learn an know more about it.
Spybot S&D is more of an advanced users tool and changing from the default
settings can be dangerous to the novice user. Items found in the default
settings that are RED can usually be safely removed. If you are unsure of a
found item, do not remove it and ask for help.

If you still have problems, download/run HijackThis from:

http://www.aumha.org/secure.htm
http://www.richardthelionhearted.com/~merijn/downloads.html
http://majorgeeks.com/downloads31.html

Copy HJT to it's own folder, this is where the log files will be saved.
Run HJT in Normal Mode.
Do not remove anything with it until you get advice on what to remove,
HJThis will list many apps that are needed along with the bad ones. Removing
items listed hap-hazardly without knowing what they are can/will create a
royal mess. Read the quick start here on how to create a log file that can
be copied/pasted into a forum that can provide assistance on removal of
unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate forum where they specialize in
spyware/hijacker removal. Please read any sticky notes for proper posting
which are most commonly posted first at the top in each specific forum. Read
any information under each forum category name for information on what that
particular one is used for, look for the proper one that you post logs to.
http://forums.spywareinfo.com/
http://aumha.net/
http://forum.aumha.org/

After completing the above and assuring you have a clean machine:
It’s also a good idea to have a HOSTS file to block bad sites, scroll to
HOSTS File Manager here:
http://www.mvps.org/PracticallyNerded/Software.htm

Download/install/run SpywareBlaster which stops the bad boys before they
even get a chance to install:
http://www.javacoolsoftware.com/spywareblaster.html

--

Brian A. Sesko
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://members.shaw.ca/dts-l/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
Always state your full Windows version (e.g., WinXP SP3) when posting in a
forum or newsgroup. Please do so in your next reply.

Did you uninstall the McAfee application and then run the McAfee Consumer
Products Removal Tool *before* you installed the Trend Micro application?

Was you McAfee subscription still current when you uninstalled it or had it
already expired?

Have you purchased the Trend Micro application?
 
Some time ago I got an error message that said that I should reun chkdsk.
Several other error massages came saying that I should shut down antiviral
software, run malware, test hard drive, and ram all of which I have done. I
also changed from McAfee to Trend Micro and the crashing continues. I have
multiple pages of error messages from the event viewer.

Any recommendations would be appreciated.

Thanks

Al Charbonneau
Click to expand...

Some snippets of mcafee left , conflicts arise .
 
You are correct. I should have posted better information.

I operating a Toshiba A 75 Satellite laptop with the Windows xp professional
os. The hard drive is less than half full. The computer passed CHKDSK and
ram tested OK. Have run antivirus and malware scans.

Here are the error messages for the last couple of days.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 11/10/2009
Time: 6:39:52 AM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Timeout (30000 milliseconds) waiting for the Trend Micro Personal Firewall
service to connect.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/10/2009
Time: 6:39:20 AM
User: N/A
Computer: AL_CHARBONNEAU
Description:
The Trend Micro Proxy Service service failed to start due to the following
error:
The service did not respond to the start or control request in a timely
fashion.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 11/10/2009
Time: 6:39:19 AM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Timeout (30000 milliseconds) waiting for the Trend Micro Proxy Service
service to connect.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Server
Event Category: None
Event ID: 2504
Date: 11/10/2009
Time: 4:41:34 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
The server could not bind to the transport
\Device\NetBT_Tcpip_{38CB29E5-BC6B-452B-8C95-7DF051747BAB}.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 16 00 00 00 ....

Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2000
Date: 11/10/2009
Time: 4:41:34 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
The server's call to a system service failed unexpectedly.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 01 00 54 00 ......T.
0008: 00 00 00 00 d0 07 00 c0 ....Ã..À
0010: 00 00 00 00 84 01 00 c0 ....„..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 1a 03 a8 04 ..¨.

Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2000
Date: 11/10/2009
Time: 4:41:34 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
The server's call to a system service failed unexpectedly.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 01 00 54 00 ......T.
0008: 00 00 00 00 d0 07 00 c0 ....Ã..À
0010: 00 00 00 00 84 01 00 c0 ....„..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 1a 03 2d 03 ..-. Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 11/10/2009
Time: 4:41:26 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 0011F5481D58. The
following error occurred:
The semaphore timeout period has expired. . Your computer will continue to
try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 79 00 00 00 y...

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 11/10/2009
Time: 7:13:02 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
The Trend Micro Personal Firewall service failed to start due to the
following error:
The service did not respond to the start or control request in a timely
fashion.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 11/10/2009
Time: 7:13:02 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Timeout (30000 milliseconds) waiting for the Trend Micro Personal Firewall
service to connect.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2009
Time: 3:10:19 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Hanging application iexplore.exe, version 7.0.6000.16915, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 39 31 35 20 69 6e 16915 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2009
Time: 3:10:15 PM
User: N/A
Computer: AL_CHARBONNEAU
Description:
Hanging application iexplore.exe, version 7.0.6000.16915, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 39 31 35 20 69 6e 16915 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000


Hope this is a more helpful post. Thanks in advance.

Al Charbonneau
 
Thanks for your reply. You are quite correct I should have provided more
information. I am using WinXP pro in a A75 Toshiba Laptop. I uninstalled
McAfee via Add/Remove Programs. The McAfee subscription was in force. I
obtained from my internet provider Cox Communications. They offer a security
suite to their subscribers. The Trend Micro software is a 30 day trial
downloaded from their website.

Thanks again for responding to my question. Sorry for the lack of clarity.

Al Charbonneau
 
No - I didn't download any tools from McAfee. Is that something I should do?

Thanks

Al
 
Second response to your question: found, downloaded, and executed the removal
program. Got a clean removal notice so we will have to see. Didn't realize
that there was such a program.

Thanks

Al
 
/Bon/.

Al said:
Second response to your question: found, downloaded, and executed the
removal program. Got a clean removal notice so we will have to see.
Didn't realize that there was such a program.

Thanks

Al
Click to expand...
 
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