Maxtor One Touch II USB Drive - Unavailable

[Guest]

I have the above backup drive on a computer with Windows XP SP2 operating
system. When I try to view files on the drive or backup to the drive I get
the message that the drive is unavailable. Seagate advise that there is a
Microsoft hotfix Ohcil394.sys (dated 2004) which fixes this problem.
I am having trouble finding the correct information on the Microsoft site
regarding the fix for a USB device.
Has anyone had this issue/ resolved it?

 

[Elmo]

I have the above backup drive on a computer with Windows XP SP2 operating
system. When I try to view files on the drive or backup to the drive I get
the message that the drive is unavailable. Seagate advise that there is a
Microsoft hotfix Ohcil394.sys (dated 2004) which fixes this problem.
I am having trouble finding the correct information on the Microsoft site
regarding the fix for a USB device.
Has anyone had this issue/ resolved it?

Something here might help:

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html

USB Help
http://www.usbman.com/WinME USB Guide.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/kb/310575

 

[Guest]

Resolved the situation. Windows recognized the drive but did not recognize
the file system. I used disk management to re-format the maxtor drive to the
NTFS file format advised in the user manual. I now have an operating back up
device.