Maxtor One Touch drive died - need help

[eain.jones]

Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
doesn't work anymore. I have tried everything with no result so now I
just want to get back the files on it. I checked with a recovery
program and it seems that all my files on the drive are intact. The
question is: All the various recovery-programs talk about recovering
damaged files but since the files aren't damaged (the problem seems to
be with the MBR or something else) is there any other ways of getting
them "out"? I'm not interested in creating an image-file of the whole
disc since most of it is just a back-up. However, there are about 20
Gb of files that I don't have anywhere else that I really want to get
back. Is there some program you guys can recommend? Sorry if this
question seems a bit stupid or unclear, I'm really new with
computers... PS Does maxtor have some sort of diagnostic program to
determine the error for their external hard-drives? I checked their
homepage but I only saw the Powermax program which only seems to work
for non-external harddrives.

This is my backup of my now wiped clean harddriv. Sucks big time

cheers

 

[old jon]

Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
doesn't work anymore. I have tried everything with no result so now I
just want to get back the files on it. I checked with a recovery
program and it seems that all my files on the drive are intact. The
question is: All the various recovery-programs talk about recovering
damaged files but since the files aren't damaged (the problem seems to
be with the MBR or something else) is there any other ways of getting
them "out"? I'm not interested in creating an image-file of the whole
disc since most of it is just a back-up. However, there are about 20
Gb of files that I don't have anywhere else that I really want to get
back. Is there some program you guys can recommend? Sorry if this
question seems a bit stupid or unclear, I'm really new with
computers... PS Does maxtor have some sort of diagnostic program to
determine the error for their external hard-drives? I checked their
homepage but I only saw the Powermax program which only seems to work
for non-external harddrives.

This is my backup of my now wiped clean harddriv. Sucks big time

cheers

Hi E. Maxtor site, and get `powermax` put it on a floppy, and do the tests.
best wishes..OJ

 

[old jon]

Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
doesn't work anymore. I have tried everything with no result so now I
just want to get back the files on it. I checked with a recovery
program and it seems that all my files on the drive are intact. The
question is: All the various recovery-programs talk about recovering
damaged files but since the files aren't damaged (the problem seems to
be with the MBR or something else) is there any other ways of getting
them "out"? I'm not interested in creating an image-file of the whole
disc since most of it is just a back-up. However, there are about 20
Gb of files that I don't have anywhere else that I really want to get
back. Is there some program you guys can recommend? Sorry if this
question seems a bit stupid or unclear, I'm really new with
computers... PS Does maxtor have some sort of diagnostic program to
determine the error for their external hard-drives? I checked their
homepage but I only saw the Powermax program which only seems to work
for non-external harddrives.

This is my backup of my now wiped clean harddriv. Sucks big time

cheers

Try again. whip the maxtor out of the external, and plug it in, in place of
your system drive. Pile it on some books, and hook it up. Then `powermax`
it.
best wishes..OJ

 

[Jan Alter]

Hi,



Don't Panic.

Since you're newer to computers there's that tendency. It may be worth
the effort to speak with someone at Maxtor.

North, Central and South America

Hours of Operation: Monday-Friday 8:00AM-5:00PM MST
Languages Supported: English
Telephone: 1-866-746-4924
Fax: 303-678-2260
Online Form: Contact Support Online

 

[Bill Bradshaw]

Hello!!! I have a problem. My maxtor 250Gb external one-touch drive
doesn't work anymore. I have tried everything with no result so now I
just want to get back the files on it. I checked with a recovery
program and it seems that all my files on the drive are intact. The
question is: All the various recovery-programs talk about recovering
damaged files but since the files aren't damaged (the problem seems to
be with the MBR or something else) is there any other ways of getting
them "out"? I'm not interested in creating an image-file of the whole
disc since most of it is just a back-up. However, there are about 20
Gb of files that I don't have anywhere else that I really want to get
back. Is there some program you guys can recommend? Sorry if this
question seems a bit stupid or unclear, I'm really new with
computers... PS Does maxtor have some sort of diagnostic program to
determine the error for their external hard-drives? I checked their
homepage but I only saw the Powermax program which only seems to work
for non-external harddrives.

I use a Maxtor OneTouch 200GB for backup. As somebody said do not panic.
Take your time.

Some basic questions:

What operating system?
From your message it sounds like you can access the external. True?
Did you use Retrospect to backup or did you simply copy the files to the
external?
I am assuming you have tried something simple like completely powering down
off your system. Making sure your external has been turned off. Booting
your system. After the system has booted turned on your external.
Have you used the system program from the control panel to check your
hardware to make sure there is not a problem with your USB port?

This is my start .