these are the instructions from microsoft for office 2003
1. Quit all instances of Word, including Microsoft Outlook if Word is set as
your e-mail editor.
2. Click Start, and then click Search.
3. In the Search Results dialog box, under What do you want to search for,
click All files and folders.
4. In the All or part of the file name box, type Normal.dot.
5. In the Look in box, select your local hard disk. (Or, select an alternate
user template location if you are running Word from a network server.)
6. Click Search to search for the file.
7. For each occurrence of Normal.dot that appears in the Search Results
dialog box, right-click the file and then click Rename.
Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and
then press ENTER.
8. On the File menu, click Close to quit the Search program.