Management and Monitoring Tools

[Paul Haupt]

I set up wide format printers. These printers must be connected to a
computer (runs as a print server) running Windows XP Pro or Windows 2000
Pro.

One of the steps in the set up is to enable Management and Monitoring Tools
under Add/Remove Windows Components. When enabling this feature, I have no
problem when using one of our new Dell computers, right out of the box . . .
i.e. I enable Management and Monitoring Tools, click next, the files are
copied, and the feature is enabled. However, occasionally my customer wants
to use one of his existing computer running XP Pro or 2000 Pro. In these
instances, when enabling Management and Monitoring tools, the computer
sometimes asks me to insert the XP Service Pack 2 CD for copying additional
files. Most times, after inserting the XP Service Pack 2 CD, the files it
needs to copy come over with no problems. However, I ran into a problem
today. The files were on the XP CD . . . I could see them . . . However, I
was getting a copy error indicating that it "could not copy the files." If
I could see the files on the CD, why wouldn't it let me copy them?

Thanks for your help.

Nancy

 

[Guest]

It may be that it has a modified OEM copy of Windows.

Look for an I386 folder on the HD, if it exists, point the dialog to there.

 

[Paul Haupt]

Actually, I did point to the I386 folder on the C drive. I found the files
there, but, again, the computer would not copy them. The computer saw the
files on the CD drive and in the I386 folder, but "could not copy." Any
other ideas?

One person told me to go to Computer Management, Services and Applications,
Services, and start the HTTP SSL service. How would this allow the copying
of files??

Thanks.

 

[Guest]

Actually, I did point to the I386 folder on the C drive. I found the files
One person told me to go to Computer Management, Services and Applications,
Services, and start the HTTP SSL service. How would this allow the copying
of files??

No idea. The files aren't encrypted or sent by http so I can't see how this
is relevant.

I suspect your trouble is down-to the fact that the OEM has modified Windows
in some way. I met this with an Acer desktop which kept insisting that
Windows files had been replaced with non-genuine ones. It wouldn't look at a
genuine OEM SP2 CD, nor the supplied I386. I eventualy solved it by (in
desperation) shoving an HP OEM CD into the slot. Figure that one out!