Make your support pricing for FrontPage reasonable!


G

Guest

$99 for email support! Are you kidding me? What an absolute rip-off!

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...9e1f7421&dg=microsoft.public.frontpage.client
 
Ad

Advertisements

R

Rob Giordano \(Crash\)

My support pricing is $125.00 per hour, so whatever you are talking about is
a bargain.

Actually, support here in the newsgroups is free...state your problem
instead of the whine maybe someone here will help you.
 
G

Guest

So if I charge $35 an hour for my support does it mean you are over-charging,
or vice versa! For $99 an hour I would definitely expect telephone support at
least....that's my point! But thanks for your response anyway!
 
R

Rob Giordano \(Crash\)

And, my point was/is support right *here* is free...why not ask your
question of the experts - there are a lot here! And service is faster.


| So if I charge $35 an hour for my support does it mean you are
over-charging,
| or vice versa! For $99 an hour I would definitely expect telephone support
at
| least....that's my point! But thanks for your response anyway!
|
| "Rob Giordano (Crash)" wrote:
|
| > My support pricing is $125.00 per hour, so whatever you are talking
about is
| > a bargain.
| >
| > Actually, support here in the newsgroups is free...state your problem
| > instead of the whine maybe someone here will help you.
| >
| >
| >
| >
 
G

Guest

OK, I hand it to you Rob...it seems like there are a lot of people on here
who are experts! To be honest when I wrote the first message I thought it was
going directly to MS Support (and I still maintain $99 is a lot for email
support). so the first I knew about this forum was when you responded. If I
had known about it before I would definitely have come in here first and
therefore would never have known about the $99 charge!

So my question is......how do I get rid of the html comments that are made
when you create a webpage in FrontPage? I would like to use one of OddCast's
avatars for the FAQ page on our site, but they say it won't work with the
comments in place. I did try to optimize the page, which I thought would get
rid of the html comments, but they still appear and the FAQ doesn't work
(www.icancu-dating.com/faq.html). I am a real novice with FrontPage and
overall I am pleased with the product....just hate the idea of paying $99 for
email support! :)
 
T

Trevor L.

Earl said:
OK, I hand it to you Rob...it seems like there are a lot of people on
here who are experts! To be honest when I wrote the first message I
thought it was going directly to MS Support (and I still maintain $99
is a lot for email support). so the first I knew about this forum was
when you responded. If I had known about it before I would definitely
have come in here first and therefore would never have known about
the $99 charge!

So my question is......how do I get rid of the html comments that are
made when you create a webpage in FrontPage? I would like to use one
of OddCast's avatars for the FAQ page on our site, but they say it
won't work with the comments in place. I did try to optimize the
page, which I thought would get rid of the html comments, but they
still appear and the FAQ doesn't work
(www.icancu-dating.com/faq.html). I am a real novice with FrontPage
and overall I am pleased with the product....just hate the idea of
paying $99 for email support! :)

I am not Rob, but another who often replies

First, let me say: I don't know why comments would be a problem, but then I
don't know anything about OddCast and I joined this thread a liitle late in
the piece.

But, leaving that aside, is this part of your site:
http://www.icancu-dating.com/OurService.html ?

If so, I found that this page appeared to act normally (except that it asked
me to register, so I didn't get too far).

Also, if this is your page, there are several places where comments appear.
Some can be deleted, others cannot
Generally, a comment starts with
<!--
and ends with
-->

If what is inbetween is just text, the whole comment can be deleted from
<!-- to --> inclusive
But sometimes there is excutable code inside a comment,
e.g. (on the page quoted)
<!--[if !mso]>
<style>
v\:* { behavior: url(#default#VML) }
o\:* { behavior: url(#default#VML) }
..shape { behavior: url(#default#VML) }
</style>
<![endif]-->
This is a MS conditional comment and should not be deleted

Also
<script language="JavaScript">
<!--

-->
</script>

What is between <!-- and --> is javascript and should not be deleted
(altough as an aside the comment separators themselves are not necesary
here)

But aside from these (and there may be others), what you would do to delete
comments is:
Use the Code or HTML tab on FrontPage
This will put you in edit mode for the HTML code
Find <!-- and then delete everything between and including <!-- and -->

For example, this is a pure comment
<!--Remember to change the audio to your filename-->
 
Ad

Advertisements

G

Guest

Hi Trevor

Thanks for your response! I will give it a go! Yes, the page you asked about
is ours, although it doesn't contain the OddCast avatar! The only one that
does is the www.icancu-dating.com/FAQ.html page. I managed to take out the
comments and it works now! I really appreciate that fact that you and Rob did
take the time to respond to me, and I will definitely use this forum again!

Regards

Earl
 
R

Rob Giordano \(Crash\)

Is icancu-dating your site or an example of what you're after.

IMO I find "Nicole" annoying and hard to understand after a few seconds -
besides most people can read print faster than she is speaking.
But, she is working so I'm not clear on the problem I guess.

This site also looks like some html was created by Word - not a good idea.
Using text-boxes is also not a good idea.



| OK, I hand it to you Rob...it seems like there are a lot of people on here
| who are experts! To be honest when I wrote the first message I thought it
was
| going directly to MS Support (and I still maintain $99 is a lot for email
| support). so the first I knew about this forum was when you responded. If
I
| had known about it before I would definitely have come in here first and
| therefore would never have known about the $99 charge!
|
| So my question is......how do I get rid of the html comments that are made
| when you create a webpage in FrontPage? I would like to use one of
OddCast's
| avatars for the FAQ page on our site, but they say it won't work with the
| comments in place. I did try to optimize the page, which I thought would
get
| rid of the html comments, but they still appear and the FAQ doesn't work
| (www.icancu-dating.com/faq.html). I am a real novice with FrontPage and
| overall I am pleased with the product....just hate the idea of paying $99
for
| email support! :)
|
| "Rob Giordano (Crash)" wrote:
|
| > And, my point was/is support right *here* is free...why not ask your
| > question of the experts - there are a lot here! And service is faster.
| >
| >
| > | > | So if I charge $35 an hour for my support does it mean you are
| > over-charging,
| > | or vice versa! For $99 an hour I would definitely expect telephone
support
| > at
| > | least....that's my point! But thanks for your response anyway!
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > My support pricing is $125.00 per hour, so whatever you are talking
| > about is
| > | > a bargain.
| > | >
| > | > Actually, support here in the newsgroups is free...state your
problem
| > | > instead of the whine maybe someone here will help you.
| > | >
| > | >
| > | >
| > | >
| >
| >
| >
 
G

Guest

Thanks for the feedback Rob! The dating site is our site although we are not
really publicising it yet, as there is a lot that is needed to complete it
and we also have to test everything thoroughly!

Nicole's voice will be a recorded voice rather than synthesised, so it will
be much clearer. You do make a good point though, so I need to work out how
to give users the option of reading the response or hearing the spoken word!

I am novice with FrontPage and could not work out how to position all the
text, graphics and buttons without using the text boxes! I plan on
implementing more things using FrontPage as I get more experienced. The forum
is definitely a good place to learn. I have enjoyed reading the Q&A's posted
by others!

Earl
 
R

Rob Giordano \(Crash\)

It looks good though!

Try placing your content in tables that will help you control stuff without
resorting to textboxes which relies on VML and is proprietary MS and may
result in unpredicitable results in browsers other than IE.


| Thanks for the feedback Rob! The dating site is our site although we are
not
| really publicising it yet, as there is a lot that is needed to complete it
| and we also have to test everything thoroughly!
|
| Nicole's voice will be a recorded voice rather than synthesised, so it
will
| be much clearer. You do make a good point though, so I need to work out
how
| to give users the option of reading the response or hearing the spoken
word!
|
| I am novice with FrontPage and could not work out how to position all the
| text, graphics and buttons without using the text boxes! I plan on
| implementing more things using FrontPage as I get more experienced. The
forum
| is definitely a good place to learn. I have enjoyed reading the Q&A's
posted
| by others!
|
| Earl
|
| "Rob Giordano (Crash)" wrote:
|
| > Is icancu-dating your site or an example of what you're after.
| >
| > IMO I find "Nicole" annoying and hard to understand after a few
seconds -
| > besides most people can read print faster than she is speaking.
| > But, she is working so I'm not clear on the problem I guess.
| >
| > This site also looks like some html was created by Word - not a good
idea.
| > Using text-boxes is also not a good idea.
| >
| >
| >
| > | > | OK, I hand it to you Rob...it seems like there are a lot of people on
here
| > | who are experts! To be honest when I wrote the first message I thought
it
| > was
| > | going directly to MS Support (and I still maintain $99 is a lot for
email
| > | support). so the first I knew about this forum was when you responded.
If
| > I
| > | had known about it before I would definitely have come in here first
and
| > | therefore would never have known about the $99 charge!
| > |
| > | So my question is......how do I get rid of the html comments that are
made
| > | when you create a webpage in FrontPage? I would like to use one of
| > OddCast's
| > | avatars for the FAQ page on our site, but they say it won't work with
the
| > | comments in place. I did try to optimize the page, which I thought
would
| > get
| > | rid of the html comments, but they still appear and the FAQ doesn't
work
| > | (www.icancu-dating.com/faq.html). I am a real novice with FrontPage
and
| > | overall I am pleased with the product....just hate the idea of paying
$99
| > for
| > | email support! :)
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > And, my point was/is support right *here* is free...why not ask your
| > | > question of the experts - there are a lot here! And service is
faster.
| > | >
| > | >
message
| > | > | > | > | So if I charge $35 an hour for my support does it mean you are
| > | > over-charging,
| > | > | or vice versa! For $99 an hour I would definitely expect telephone
| > support
| > | > at
| > | > | least....that's my point! But thanks for your response anyway!
| > | > |
| > | > | "Rob Giordano (Crash)" wrote:
| > | > |
| > | > | > My support pricing is $125.00 per hour, so whatever you are
talking
| > | > about is
| > | > | > a bargain.
| > | > | >
| > | > | > Actually, support here in the newsgroups is free...state your
| > problem
| > | > | > instead of the whine maybe someone here will help you.
| > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | >
| > | >
| > | >
| >
| >
| >
 
G

Guest

THanks for the tip Rob! I will give it a go with the tables and see how it
comes out! FrontPage is a lot more powerful than I actually thought it would
be. I have used WYSIWYG website builders from hosting companies before, and
thought that FP was pretty much the same as them, but it offers a lot more as
far as I can see!

Earl
 
Ad

Advertisements

R

Rob Giordano \(Crash\)

yep...and there's some stuff you should not use as well so if you have
problems ask before you create 900 pages :)

AND download copies of the major browsers, install them an use them to
preview your web.



| THanks for the tip Rob! I will give it a go with the tables and see how it
| comes out! FrontPage is a lot more powerful than I actually thought it
would
| be. I have used WYSIWYG website builders from hosting companies before,
and
| thought that FP was pretty much the same as them, but it offers a lot more
as
| far as I can see!
|
| Earl
|
| "Rob Giordano (Crash)" wrote:
|
| > It looks good though!
| >
| > Try placing your content in tables that will help you control stuff
without
| > resorting to textboxes which relies on VML and is proprietary MS and may
| > result in unpredicitable results in browsers other than IE.
| >
| >
| > | > | Thanks for the feedback Rob! The dating site is our site although we
are
| > not
| > | really publicising it yet, as there is a lot that is needed to
complete it
| > | and we also have to test everything thoroughly!
| > |
| > | Nicole's voice will be a recorded voice rather than synthesised, so it
| > will
| > | be much clearer. You do make a good point though, so I need to work
out
| > how
| > | to give users the option of reading the response or hearing the spoken
| > word!
| > |
| > | I am novice with FrontPage and could not work out how to position all
the
| > | text, graphics and buttons without using the text boxes! I plan on
| > | implementing more things using FrontPage as I get more experienced.
The
| > forum
| > | is definitely a good place to learn. I have enjoyed reading the Q&A's
| > posted
| > | by others!
| > |
| > | Earl
| > |
| > | "Rob Giordano (Crash)" wrote:
| > |
| > | > Is icancu-dating your site or an example of what you're after.
| > | >
| > | > IMO I find "Nicole" annoying and hard to understand after a few
| > seconds -
| > | > besides most people can read print faster than she is speaking.
| > | > But, she is working so I'm not clear on the problem I guess.
| > | >
| > | > This site also looks like some html was created by Word - not a good
| > idea.
| > | > Using text-boxes is also not a good idea.
| > | >
| > | >
| > | >
message
| > | > | > | > | OK, I hand it to you Rob...it seems like there are a lot of people
on
| > here
| > | > | who are experts! To be honest when I wrote the first message I
thought
| > it
| > | > was
| > | > | going directly to MS Support (and I still maintain $99 is a lot
for
| > email
| > | > | support). so the first I knew about this forum was when you
responded.
| > If
| > | > I
| > | > | had known about it before I would definitely have come in here
first
| > and
| > | > | therefore would never have known about the $99 charge!
| > | > |
| > | > | So my question is......how do I get rid of the html comments that
are
| > made
| > | > | when you create a webpage in FrontPage? I would like to use one of
| > | > OddCast's
| > | > | avatars for the FAQ page on our site, but they say it won't work
with
| > the
| > | > | comments in place. I did try to optimize the page, which I thought
| > would
| > | > get
| > | > | rid of the html comments, but they still appear and the FAQ
doesn't
| > work
| > | > | (www.icancu-dating.com/faq.html). I am a real novice with
FrontPage
| > and
| > | > | overall I am pleased with the product....just hate the idea of
paying
| > $99
| > | > for
| > | > | email support! :)
| > | > |
| > | > | "Rob Giordano (Crash)" wrote:
| > | > |
| > | > | > And, my point was/is support right *here* is free...why not ask
your
| > | > | > question of the experts - there are a lot here! And service is
| > faster.
| > | > | >
| > | > | >
| > message
| > | > | > | > | > | > | So if I charge $35 an hour for my support does it mean you are
| > | > | > over-charging,
| > | > | > | or vice versa! For $99 an hour I would definitely expect
telephone
| > | > support
| > | > | > at
| > | > | > | least....that's my point! But thanks for your response anyway!
| > | > | > |
| > | > | > | "Rob Giordano (Crash)" wrote:
| > | > | > |
| > | > | > | > My support pricing is $125.00 per hour, so whatever you are
| > talking
| > | > | > about is
| > | > | > | > a bargain.
| > | > | > | >
| > | > | > | > Actually, support here in the newsgroups is free...state
your
| > | > problem
| > | > | > | > instead of the whine maybe someone here will help you.
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | >
| > | >
| > | >
| >
| >
| >
 
Ad

Advertisements

G

Guest

Thanks Ronx....this is really good information! I am definitely convinced
that we need to revisit our pages and try to reformat them without the text
boxes in place. No doubt I will be coming back into the forum to ask a whole
bunch of questions about positioning graphics, links, etc.!

Thanks again to you guys!

Earl
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads


Top