Mail not visible in shared mailbox

[Betelgeuse]

Outlook 2k3 sp2 talking to exchange 2k3 sp2.

We have a shared mailbox. If I go to a users desk, create a profile to that
shared mailbox, and open it, I see all mail properly. That is, the message
count in the inbox says 19, 2 unread, I see 19 and the 2 unread.

If I create a new profile, and point it to the users own mailbox, open it,
add in the shared mailbox, the shared mailbox will show a message count of
say, 19, but only 12 emails will be visible. Also, the unread mail count
shows, but the unread mail does not.

So far, I have tried the /cleanviews switch on the shared mailbox, and
clearing any filter settings (none were shown, but I cleared it anyway).

Tonight I plan on moving the shared mailbox to another server, just to see
if that cleans up anything.


Any other ideas?


Thanks!

 

[Peter Durkee]

I'm guessing that the other seven messages are marked private.

-Peter

 

[Betelgeuse]

Bingo! We have a winner.

I guess this is 'by desing", and there isn't much we can do about it?

 

[Betelgeuse]

Actually, I see where you have to include the private items in the
delegation.

Thanks!!!