mail merge word 2007 problems

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  • Start date Start date
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Guest

Word crashes when I try "Finish & Merge" to the printer. If it doesn't crash,
it prints one page correctly and then this message on 2nd page:

Subsystem: KERNEL
Error: IlegalTag
Operator: 0x1b
Position: 2681

Also, when creating the merge document, I selected the correct Avery labels,
but the finished merge doc did not create the correct left margin. I had to
manually change it.
 
Hi =?Utf-8?B?VG9za2V5?=,

OK, this is a start, but we need more information in order to try to reproduce
(and thus report) the problem.

1. A label mail merge. OK. What label format (number)?

2. Which margin setting do you get, and what do you have to change it to?

3. If you merge to a new document does that finish correctly? If yes, what
happens when you try to print that?

4. What printer are you using?
Word crashes when I try "Finish & Merge" to the printer. If it doesn't crash,
it prints one page correctly and then this message on 2nd page:

Subsystem: KERNEL
Error: IlegalTag
Operator: 0x1b
Position: 2681

Also, when creating the merge document, I selected the correct Avery labels,
but the finished merge doc did not create the correct left margin. I had to
manually change it.
Click to expand...

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)
 
I have had significant, repeated problems bringing in merge documents created
in Word 2003 as well as creating from scratch.

Constant problem: with "margins of section 1 are set outside the printable
area of the page" with nothing I can find to correct it, for example. And if
I just click on "ignore" for every page, they print fine. But that's a LOT of
clicking... These merges worked flawlessly in Word03.

Ok, as to your questions:

Label format: Avery label 5160. (1x2.63, 3 across)
Margins created: Top: .5, Bottom: 0, Left and Right: .19

When you check margins and click ok, it gives you the warning and option to
fix margins. It does, to:

Top: .5, Bottom: .17, Left: .19 and right: .33

If you use these settings, you will print too far to the left for the labels.

I had to manually change the left margin to .4

Saving that, the labels print correctly.

The only way I can print is to merge to a new document and print that.

I did notice yesterday, that after printing a set of labels (after first
having it only print 1 page and the error message I originally posted), when
I went to print something else, a complete second set of the labels printed.
So I'm guessing they were still stored in memory somehow.

I print to a HP Laserjet 1200.

Hope this helps isolate what might be going on.
 
Hi =?Utf-8?B?VG9za2V5?=,
I have had significant, repeated problems bringing in merge documents created
in Word 2003 as well as creating from scratch.

Constant problem: with "margins of section 1 are set outside the printable
area of the page" with nothing I can find to correct it, for example. And if
I just click on "ignore" for every page, they print fine. But that's a LOT of
clicking... These merges worked flawlessly in Word03.
Click to expand...
Right. This *could* be a problem with the printer driver not communicating
correctly with Word 2007. If you want to email me a couple of documents that
exhibit this behavior I'll test to see whether they do the same. If they do, I
can file a bug report and forward them to the Word team.

Please include:
- version of Word in which they were created
- your printer (so that I don't have to searching for this message thread)
- a small data source (two records or so) so I can test quickly

Email that gets through to me (remove all the spaces and substitute my name as
you see it in my signature): myNameAsOneWord @ mvps dot org

-----------
Label format: Avery label 5160. (1x2.63, 3 across)
Margins created: Top: .5, Bottom: 0, Left and Right: .19
Click to expand...
Interesting. On my installation the Left and Right are both at .48 cm (which
corresponds more or less to .19 in). No messages here about the margins, and I
can send the print job directly to the printer.

This would seem to indicate a problem with your configuration. Besides the
printer driver, you should try closing Word and renaming Normal.dot(x/m) to
NormalOLD.dot. Start Word to have it generate a clean copy. Test once more.

Then check the HP website whether any updated drivers are available (I have an
HP Laserjet 4, so HP *can* do it :-)) and test again.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)
 

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