Macro cannot be found or has been disabled because of Macro settin

[Guest]

Dear Word gurus,

We recently converted our PCs from Office 2002 to Office 2003 (and Windows
XP). Our computer users have macro buttons set up in Word to access company
templates for faxes, letters, etc.

One of our users has been experiencing problems when he clicks a macro
button, and he receives the "macro cannot be found or has been disabled
because of macro settings" option. We've changed his security level to
either medium or low with no success!

The templates are not in his startup folder, but live on a network drive
similar to other users.

Do you have any suggestions what might be causing this issue. The only
special software he has loaded is Adobe Acrobat.

Regards
JD2

 

[Graham Mayor]

Set the macro security to Medium and to trust installed templates and
add-ins.
Check out http://www.gmayor.com/what_to_do_when_word_crashes.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

Hi Graham,

Thank you for the quick response. However, these settings are already in
place. Any other suggestions on how to overcome this issue?

Regards
JD2

 

[Suzanne S. Barnhill]

Is the network folder the designated workgroup templates folder? If so, the
templates there should be trusted.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Hi Suzanne,

Thank you for your response. I've finally tested your suggestion, but this
has not resolved the issue. Do you have any other ideas?

It's worth noting that we have had these template buttons loaded on over 400
PCs for over 4 years, and haven't seen this issue before. I'm wondering if
Adobe Acrobat Professional may be causing issues as this is the only program
the PC has that is different from the norm?

Any ideas would be much appreciated.

Regards
JD2

 

[Guest]

Dear Suzanne,

Since my earlier message I have been able to rectify the problem by running
an Adobe Acrobat Standard 7.05 patch, and setting up the buttons again.

Thanks for the time and effort anyway!

Regards
JD2