Lost XP Pro disk

[Guest]

Windows file was overwritten. Sony Vaio had XP Pro pre-installed. I have no
restore disks. Sony won't help. Microsoft won't help. HELP!

 

[Alias]

Windows file was overwritten. Sony Vaio had XP Pro pre-installed. I have
no
restore disks. Sony won't help. Microsoft won't help. HELP!

No help here for that. You gotta go out and buy XP Pro. I would recommend
getting an OEM version to save money.

Alias

 

[Carey Frisch [MVP]]

Sony is 100% responsible for their OEM version of Windows XP.
If, for whatever reason, they can supply you with a Restore CD,
your only option is to purchase a "Full Version" of Windows XP
Professional at your own expense.

Example:

Microsoft Windows XP Professional With Service Pack 2 -OEM
http://www.newegg.com/app/viewproductdesc.asp?description=37-102-153&DEPA=6

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| Windows file was overwritten. Sony Vaio had XP Pro pre-installed. I have no
| restore disks. Sony won't help. Microsoft won't help. HELP!

 

[Jupiter Jones [MVP]]

I think Sony uses a hidden partition to restore the computer.
Check your manual and/or the Sony website for your model for details.

If you are still in warranty, try calling Sony again a second opinion may
benefit you.
Microsoft can not help with OEM CD replacement.

Otherwise your only option may be to buy Windows XP or whatever operating
system you desire..

 

[CS]

Windows file was overwritten. Sony Vaio had XP Pro pre-installed. I have no
restore disks. Sony won't help. Microsoft won't help. HELP!

The restore or recovery is on a hidden partition. If you use the Sony
recovery, it will wipe your hard drive of all its data and programs
and restore it to factory spec. Also, Sony includes a program that
will create recovery disks for you. Have you used it or are you even
aware that it exists? Read your Sony computer manual for details.

 

[Gerry Cornell]

Jupiter

If you have the Product Key can you still get a replacement for a
reduced price? I remember getting a replacement Office 2000 CD which
shattered in the CD drive for a fraction of the full price.


--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~

 

[Jupiter Jones [MVP]]

Gerry;
Very true...for retail:
http://support.microsoft.com/Default.aspx?kbid=326246

But unfortunately for the OP, this concerns OEM.
The OEMs often make it difficult to impossible to get replacement media
especially after just a few months.
One of the many reasons OEM is cheaper than retail.

 

[Stan Brown]

No help here for that. You gotta go out and buy XP Pro. I would recommend
getting an OEM version to save money.

I thought that Sony, to be an OEM, has to provide at least a
"Recovery Disk" to users that restores their machine to original
state as shipped from factory?

 

[Jupiter Jones [MVP]]

Stan;
OEMs have to provide a restore method.
More and more are choosing to do that with a partition on the hard drive.
They will probably continue to do so as long as their customers accept the
practice.

 

[Alias]

Stan;
OEMs have to provide a restore method.
More and more are choosing to do that with a partition on the hard drive.
They will probably continue to do so as long as their customers accept the
practice.

Another could reason for white boxes.

Alias

 

[Jupiter Jones [MVP]]

And when switching a purchase, the details as to why should be sent to at
least two places:
1. Sales rep-so it is known exactly why a sales commission was lost and
possibly grumbling from sales staff may add to the impact
Phone is good enough here.
2. Written letter on paper to the management...the bean counters may
eventually get the message.
Email is easily lost, but used in addition to letter can not hurt.

Commenting and complaining here is one thing but most OEMs will never get
the message if that is all that is done.

 

[Gerry Cornell]

If there are enough grumbles here and the word spreads eventually the
resultant loss of a good reputation will become known to the management.

--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~

 

[Jupiter Jones [MVP]]

Gerry;
That is true.
My point was this may be an OK place to start, but if it does not also go to
the source, it is mostly a waste of time and nothing more than letting off
steam.