Lost Windows

[Isabel]

Notified that an update was available on XP Home computer
(The other one).
Message: The following updates to be installed
successfully: Windows XP Service Pack 2.
I downloaded over 70 MB Friday night. Saturday I received
the following messages: Access is denied. Service pack
installation did not complete.
Select 'OK' to undo the changes that have been made.
Windows XP Service Pack 2 Removal Wizard
Service Pack installation did not complete.
Windows XP has been partially updated and may not work
properly.
Lost access to Windows completely.
Contacted Microsoft and advised to download Windows XP KB
310994 SP2 Home Boot Disk ENU EXE
Transferred to 6 floppy disks.
Completely transferred info to XP computer. Entered R for
repair
Entered 1
Clicked Enter when asked for password
C:/<Windows>
Entered: cd $ntservicepackuninstall$\spuninst
ENTER
Would not accept it
Contacted Microsoft
Advise to downlod 6 floppy disks again into XP.
#1 completed
#2 Received Error is 7
Could not continue
Tech does not have knowledge how to solve problem
Question: Would SP2 CD-ROM correct problem

Qurstion: Would Windows XP Home CD-ROM solve problem

In process of obtaining both (I hope)

Comments?

 

[Guest]

Continue to wait for CD-ROM Home Edition of XP. Been
waiting 10 days for possible access to Windows so I may
uninstall SP2.
Question: Why doesn't Microsoft possess a corrective
action for suggested updates? Tried several suggestions
from Microsoft to no avail.
If an update with over 70 MBs prevents access to Windows,
there should be a CD-ROM available to correct the problem.
Goes to show you when there is a monopoly with one company
in control, there is no option but to turn the computer
off.

Isabel

 

[Ted Zieglar]

What is your question for the newsgroup?

"How to perform an in-place upgrade (reinstallation) of Windows XP"
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341&Product=winxp

"What to Know Before You Download and Install Windows XP Service Pack 2"
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

 

[Jupiter Jones [MVP]]

Perform a Repair Installation:
http://www3.telus.net/dandemar/repaxp.htm

The CD for SP-2 has been available since SP-2 was released, #1 on this
link:
http://www3.telus.net/dandemar/spackins.htm
Follow the Service Pack Installation Checklist (link above)to install
SP-2.

 

[Guest]

Question: Would Windows XP Home CD-ROM solve problem

That was one of my original questions...so far, I am able
to answer, "No." I was referred to 875355 "How to use the
Automatic Recovery feature to recover your computer if
Windows XP service pack 2 setup program is not completed
successfully" by a microsoft tech-rep. I have followed
the steps to 1.e. "When prompted, type the Administrator
password, and then press ENTER.
Question: What is the password?

By the way, I have attempted to go the other route, among
others, and they do not solve the problem.