Lost system restore points

[Josephine]

I don't know why my system restore points are gone, all of them. I was
going to use one because I think I may have gotten a virus/spyware from an
email in my college email account. I don't ever read them and I certainly
don't open attachments. But I did open one because we are doing
presentations in one of my classes and I thought there was information there
about it. Turns out when I opened the email there was nothing in it, and
when I went to delete it I got a message saying it wasn't in there to
delete.

I don't know if this may have caused me to have problems with my System
Restore, but I know I was getting popups from IE (which I don't use but it
is on the computer). I ran a virus and spyware scans and then it was fine,
until I went to shut down. So I tried to restore and now realize I don't
have any, except one for today.

Not sure if I should just reformat or just leave it for now? I haven't
turned off the System Restore, so wasn't sure if I should do that first?

Thanks (sorry so long)
Josephine

 

[Guest]

Here is a Microsoft KB about it.
http://support.microsoft.com/?scid=kb;en-us;301224&x=12&y=9

 

[Bert Kinney]

I don't know why my system restore points are gone, all of them. I was
going to use one because I think I may have gotten a virus/spyware from
an email in my college email account. I don't ever read them and I
certainly don't open attachments. But I did open one because we are
doing presentations in one of my classes and I thought there was
information there about it. Turns out when I opened the email there was
nothing in it, and when I went to delete it I got a message saying it
wasn't in there to delete.

Here are some virus and spyware removal and prevention steps:
http://bertk.mvps.org/html/spyware.html

If the problem presses, then go to AumHa Forums and post a HiJackThis
log after reading the announcement at the top of the thread.
http://aumha.net/viewforum.php?f=30&sid=5e04f4b305ed3bbd6a5a48c1ca399c10

I don't know if this may have caused me to have problems with my
System Restore, but I know I was getting popups from IE (which I don't
use but it is on the computer). I ran a virus and spyware scans and
then it was fine, until I went to shut down. So I tried to restore
and now realize I don't have any, except one for today.

The folks at AumHa should be able to help with the pop-ups.

Not sure if I should just reformat or just leave it for now? I
haven't turned off the System Restore, so wasn't sure if I should do
that first?

As for System Restore not functioning, take a look a the following page.
Troubleshooting missing restore points:
http://bertk.mvps.org/html/missingrps.html

 

[Josephine]

Thanks so much, everyone. I have begun to work on it because even after
performing various virus scans and spyware checks, I'm still having issues.
Funny thing is I received a note telling me something was trying to access
the addresses in my address book for Outlook Express (which I have none
since I never store addressed in email address books). So perhaps that
tells me something is definately wrong. I also noticed several Errors when
I ran the event viewer.

Thanks again!

Josephine

 

[Bert Kinney]

You're welcome Josephine. Keep us posted.