Lost OEM Media

[Guest]

I am fixing a broken laptop for a friend. Had to replace the hard disk, and
she has no idea where the CD's are.

I tried to install from my own retail XP Home disc, using the product key
from her sticker, but it wouldn't take it.

Must I buy a whole new license for the machine?

Laptop is an HP ze5240.

 

[Jim Macklin]

Contact HP for replacements. www.hp.com


|I am fixing a broken laptop for a friend. Had to replace
the hard disk, and
| she has no idea where the CD's are.
|
| I tried to install from my own retail XP Home disc, using
the product key
| from her sticker, but it wouldn't take it.
|
| Must I buy a whole new license for the machine?
|
| Laptop is an HP ze5240.

 

[DJ Borell]

You cannot use an OEM key with retail media. Your only options are to
purchase a retail version of XP or find someone that will lend you an OEM
copy for the install.

 

[R. McCarty]

You'll have to contact HP. A Retail XP Home Disk won't accept
the Key of an OEM install disk. I don't have 1st hand knowledge
on HP notebook restorations, but it's likely a Hidden partition on
the drive that you replaced.
Is the drive totally non-functional ? If not, you can get a inexpensive
IDE adapter that allows you install a notebook (2.5") drive into a
desktop. Once installed you could have the capability to image or
backup data from it to CD/DVD recordable media.
Otherwise, you'll have to negotiate with HP. I seem to remember
that replacement Restore media from HP has cost involved, unless
the PC still has some warranty time remaining.

 

[Carey Frisch [MVP]]

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/...3&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.mspx

------------------------------------------------------------------------------

:

| I am fixing a broken laptop for a friend. Had to replace the hard disk, and
| she has no idea where the CD's are.
|
| I tried to install from my own retail XP Home disc, using the product key
| from her sticker, but it wouldn't take it.
|
| Must I buy a whole new license for the machine?
|
| Laptop is an HP ze5240.

 

[Carey Frisch [MVP]]

HP Pavilions that ship with Microsoft Windows XP do
not come with Recovery CDs. Instead, they use a hidden
space (partition) on the hard drive to store the recovery
information.

Read the following article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/...docname=bph07145&product=71013&dlc=en&lang=en

If a "non-destructive" recovery will not work, then you'll h­ave
to resort to a "destructive recovery" which will reformat th­e
drive, thus wiping it clean of all files before Windows XP i­s
reinstalled.

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/...3&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.mspx

------------------------------------------------------------------------------

:

| I am fixing a broken laptop for a friend. Had to replace the hard disk, and
| she has no idea where the CD's are.
|
| I tried to install from my own retail XP Home disc, using the product key
| from her sticker, but it wouldn't take it.
|
| Must I buy a whole new license for the machine?
|
| Laptop is an HP ze5240.

 

[kurttrail]

I am fixing a broken laptop for a friend. Had to replace the hard
disk, and she has no idea where the CD's are.

I tried to install from my own retail XP Home disc, using the product
key from her sticker, but it wouldn't take it.

Must I buy a whole new license for the machine?

Laptop is an HP ze5240.

Borrow a gerenic OEM CD from a friend, and use her key.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Bob I]

In this case they would be better off getting the "HP restore CD" for
the laptop. A generic OEM will likely not contain all the necessary drivers.

 

[kurttrail]

In this case they would be better off getting the "HP restore CD" for
the laptop. A generic OEM will likely not contain all the necessary
drivers.

Sure, they can wait. But God helps those that help themselves and
others.

And just so there is no confusion, I ain't talking about Billy G. ;-)

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Curmudgeon]

Carey wrote:

"If a "non-destructive" recovery will not work, then you'll h­ave
to resort to a "destructive recovery" which will reformat th­e
drive, thus wiping it clean of all files before Windows XP i­s
reinstalled. "

Umm... you've not changed in three years dude - despite somehow earning
the title "MVP. The OP _CLEARLY_ stated that he had to change the hard
drive.

It's hard to do the recovery you're talking about when the drive is
bare, don'tcha know!