Lost Internet connection with Vista-HELP

[SteveVHT]

I am trying to connect to the internet any possible way with this Vista
crapola.
I have my father-in laws laptop, and it just stopped working.
I can assure you it is not a modem or cable problem. My XP pro desktops work
just fine on the same line.
He normally uses it wireless through a lynksys router at his house, but it
just stopped working.
It is a Dell Inspiron E1505, and the middle eastern tech reps couldn't fix
the problem, and microsoft wanted $50 to even talk even though it is under
warranty.
The computer does not recognize a direct connection to the cable modem, and
does not connect wireless through Wifi.
I have enabled and disabled both cards. It want's a user name and password
for PPPoE, which is retarded to begin with.
I have reset the winsock and all the other basic trouble shooting standards.
Any help would be appreciated.
I am about to Fdisk it and put on a real OD like XP pro so there is no
problems....
One step closer to getting a trouble free Mac....LOL

 

[Mick Murphy]

His wireless connection at his house will not work at your house.
And a USB to modem cable won't work, unless you have installed your ISP's
settings in the laptop..

Use a Cat5 Patch cable(Network) between the laptop and the modem.

 

[SteveVHT]

It is a cat 5 direct connection, not wireless or USB.
There is also a Optimum online Wifi tower right by me that I can log onto
with any wireless laptop. I am not trying to use his linksys at my house, I
bypassed(turned it off).
It will not get access with cat 5 or wireless. At his house or mine.
It seems to be one of those typical Vista bugs that I warn people about.
I consulted 2 IT friends that agree that it's one of the wacky Vista run
arounds.
Does anyone know any sub-settings I should be checking????
As I said, it is not a modem/cable problem.
The setup as of now is:
Laptop---Cat 5---Cable Modem
I have the built in wireless card disabled as not to confuse the ever so
amazing Vista OS....
Steve

 

[Malke]

It is a cat 5 direct connection, not wireless or USB.
There is also a Optimum online Wifi tower right by me that I can log onto
with any wireless laptop. I am not trying to use his linksys at my house,
I bypassed(turned it off).
It will not get access with cat 5 or wireless. At his house or mine.
It seems to be one of those typical Vista bugs that I warn people about.
I consulted 2 IT friends that agree that it's one of the wacky Vista run
arounds.
Does anyone know any sub-settings I should be checking????
As I said, it is not a modem/cable problem.
The setup as of now is:
Laptop---Cat 5---Cable Modem
I have the built in wireless card disabled as not to confuse the ever so
amazing Vista OS....

Much as you are enjoying your own wit trashing Vista, it is extremely
doubtful that this has anything to do with "wacky run arounds [sic]".
You've completely left out any information about what security software
your father-in-law has installed and the malware/virus status of the
machine is. You've also not told us what changed between the time things
worked and the time they didn't although your FIL may not know this.

At this point, all I can tell you is that the laptop's problems might be
caused by software or hardware. I doubt it is hardware since two separate
network adapters are involved.

Either do some systematic troubleshooting or have your FIL take the machine
to a real computer professional. I don't recommend using a
BigComputerStore/GeekSquad type of place.

Start by thoroughly scanning for malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the machine is clean, look for clues using Vista's built-in
troubleshooting tools:

Built-in Diagnostics -
http://www.microsoft.com/windows/products/windowsvista/features/details/builtindiagnostics.mspx
Network Diagnostics and Troubleshooting -
http://www.microsoft.com/windows/products/windowsvista/features/details/networkdiagnostics.mspx
Windows Reliability and Performance Monitor (TechNet) -
http://tinyurl.com/2mlbws
Event Viewer How To (TechNet) - http://tinyurl.com/2jejzc

to see if Vista itself detects a problem:

Control Panel
System and Maintenance
Performance information and tools
Advanced tools in left pane

Start > All Programs > Maintenance > Problem Reports and Solutions > View
Problem History

Another approach if the machine is completely virus/malware-free is, if the
change happened suddenly and very recently, to do a System Restore to when
things worked.

Oh, and there is nothing "retarded" about needing a username/password for
PPoE (not "PPPoe") since that's necessary for those types of connections.
Normally the username/password for a PPoE connection is entered on the DSL
modem when the service is first set up or on a router.

You would not use Fdisk before installing XP Pro, either. You really should
have your FIL take the machine to a professional.

Malke

 

[PvdG42]

I am trying to connect to the internet any possible way with this Vista
crapola.
I have my father-in laws laptop, and it just stopped working.
I can assure you it is not a modem or cable problem. My XP pro desktops
work
just fine on the same line.
He normally uses it wireless through a lynksys router at his house, but it
just stopped working.
It is a Dell Inspiron E1505, and the middle eastern tech reps couldn't fix
the problem, and microsoft wanted $50 to even talk even though it is under
warranty.
The computer does not recognize a direct connection to the cable modem,
and
does not connect wireless through Wifi.
I have enabled and disabled both cards. It want's a user name and password
for PPPoE, which is retarded to begin with.
I have reset the winsock and all the other basic trouble shooting
standards.
Any help would be appreciated.
I am about to Fdisk it and put on a real OD like XP pro so there is no
problems....
One step closer to getting a trouble free Mac....LOL

Yep, trouble free Macs... You should talk to our lab support staff about our
one lab with Macs and all the fun ;-)

You appear to have lost sight of the fact that Dell, not Microsoft, is
responsible for technical support of the OEM OS they sold you father with
that laptop. If your results with Dell tech support are unsatisfactory,
escalate the problem until you get to somebody who can help.

 

[SteveVHT]

Thank you for a well informed answer. I truly appreciate it. I will go
through your steps a bit later when I have the kids to sleep etc....LOL
As for his computer, he has an up to date version of McAfee that he uses.
All he ever does is simply check basic email...literally, no web browsing
etc...He's an old fart.
The computer won't allow that to even be removed, which was the first thing
I tried since I've had bad experiences with McAfee and Symantech in the past.
They always seem to be magnets for bad malware, virus, and spyware.
I am not able to get online so I have not been able to do a Trend scan.
I did install Ccleaner.
I will update you after I go through the steps you suggested.
Like I said, I appreciate your time and effort.
Thanks,
Steve

It is a cat 5 direct connection, not wireless or USB.
There is also a Optimum online Wifi tower right by me that I can log onto
with any wireless laptop. I am not trying to use his linksys at my house,
I bypassed(turned it off).
It will not get access with cat 5 or wireless. At his house or mine.
It seems to be one of those typical Vista bugs that I warn people about.
I consulted 2 IT friends that agree that it's one of the wacky Vista run
arounds.
Does anyone know any sub-settings I should be checking????
As I said, it is not a modem/cable problem.
The setup as of now is:
Laptop---Cat 5---Cable Modem
I have the built in wireless card disabled as not to confuse the ever so
amazing Vista OS....

Much as you are enjoying your own wit trashing Vista, it is extremely
doubtful that this has anything to do with "wacky run arounds [sic]".
You've completely left out any information about what security software
your father-in-law has installed and the malware/virus status of the
machine is. You've also not told us what changed between the time things
worked and the time they didn't although your FIL may not know this.

At this point, all I can tell you is that the laptop's problems might be
caused by software or hardware. I doubt it is hardware since two separate
network adapters are involved.

Either do some systematic troubleshooting or have your FIL take the machine
to a real computer professional. I don't recommend using a
BigComputerStore/GeekSquad type of place.

Start by thoroughly scanning for malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the machine is clean, look for clues using Vista's built-in
troubleshooting tools:

Built-in Diagnostics -
http://www.microsoft.com/windows/products/windowsvista/features/details/builtindiagnostics.mspx
Network Diagnostics and Troubleshooting -
http://www.microsoft.com/windows/products/windowsvista/features/details/networkdiagnostics.mspx
Windows Reliability and Performance Monitor (TechNet) -
http://tinyurl.com/2mlbws
Event Viewer How To (TechNet) - http://tinyurl.com/2jejzc

to see if Vista itself detects a problem:

Control Panel
System and Maintenance
Performance information and tools
Advanced tools in left pane

Start > All Programs > Maintenance > Problem Reports and Solutions > View
Problem History

Another approach if the machine is completely virus/malware-free is, if the
change happened suddenly and very recently, to do a System Restore to when
things worked.

Oh, and there is nothing "retarded" about needing a username/password for
PPoE (not "PPPoe") since that's necessary for those types of connections.
Normally the username/password for a PPoE connection is entered on the DSL
modem when the service is first set up or on a router.

You would not use Fdisk before installing XP Pro, either. You really should
have your FIL take the machine to a professional.

Malke

 

[SteveVHT]

:

You appear to have lost sight of the fact that Dell, not Microsoft, is
responsible for technical support of the OEM OS they sold you father with
that laptop. If your results with Dell tech support are unsatisfactory,
escalate the problem until you get to somebody who can help.

But that would mean having to talk to the entire middle east before getting
someone.....LOL

 

[SteveVHT]

:

Malke

Tried everything...still nothing at all.
Any suggestions like what all network parameters should be set to etc????
Thanks

 

[Charlie Tame]

:



But that would mean having to talk to the entire middle east before getting
someone.....LOL

You might try going to the settings and removing the IPV6 protocol, and
set the thing to use DHCP if it isn't already doing so. Then your IP and
DNS server settings should be resolved automatically. Contrary to what
the "Fanboys" will tell you this does seem to be more common with Vista
than with other systems, which does NOT mean the problem is necessarily
caused by Vista, only that they refuse to acknowledge it and therefore
assume you are stupid Seems to me like IPV6 is not working right in
some circumstances - it may be that Vista is doing it right and other
equipment is not - either way if it does not work it's no use to you.

 

[Plato]

I am trying to connect to the internet any possible way with this Vista
crapola.

Please explain why you bought crapola?