Lost hosted email

[Bob M]

I am sure in the amass of brilliance out there someone must have a solution
to this -

We are using Outlook 2007 and our email is hosted by AT&T so our email is
pulled down from a POP3 account. For the most part all the users have no
problem, yet have two people that seem to be having continual issues. In
working with AT&T they have told me they have gone through their logs and
show the missing email arrives at their server (from what I understand it
could be retrieved in webmail). From here the email appears to get lost
somewhere between the webmail and Outlook because it never arrives. The email
is comin in from inside and outside the company and both are being lost. It
is not all email but enough to notice. Since it is not always known when
something is sent - it is not always known when something is lost.

I hope that makes sense and someone can assist me with this.

THanks in advance

 

[Brian Tillman [MVP - Outlook]]

We are using Outlook 2007 and our email is hosted by AT&T so our email is
pulled down from a POP3 account. For the most part all the users have no
problem, yet have two people that seem to be having continual issues. In
working with AT&T they have told me they have gone through their logs and
show the missing email arrives at their server (from what I understand it
could be retrieved in webmail). From here the email appears to get lost
somewhere between the webmail and Outlook because it never arrives. The
email
is comin in from inside and outside the company and both are being lost. It
is not all email but enough to notice. Since it is not always known when
something is sent - it is not always known when something is lost.

Do you have an antivirus program scanning incoming mail? This is one
potential source of the problem. Uninstall the AV program and reinstall it
without the mail scanning feature.

 

[Bob M]

I will try that, but my question would be - if that was the problem -
wouldn't that happen to everyone at our office?

Thanks for the response

 

[Brian Tillman [MVP - Outlook]]

I will try that, but my question would be - if that was the problem -
wouldn't that happen to everyone at our office?

Perhaps but not necessarily.

 

[Bob M]

Thanks again for the reply -

Strangely enough the virus protection was already off for email scanning. Is
it at all possible it could be a problem with our firewall or maybe our
provider?

 

[Brian Tillman [MVP - Outlook]]

Strangely enough the virus protection was already off for email scanning. Is
it at all possible it could be a problem with our firewall or maybe our
provider?

Not likely a firewall issue. Firewalls aren't selective. Either the traffic
gets through on those ports or it doesn't. Unless the firewall also includes
other processing (like some "antispam firewalls"), it won't cause this.

Your provider is probably Yahoo, since AT&T contracts with them for e-mail
hosting. Your server settings will indicate if this is the case because their
names will contain "yahoo.com". My experience with Yahoo's servers don't
indicate that what you describe is a particular issue. Try running Outlook in
safe mode (hold Ctrl when you start Outlook) for a while and see if the
symptoms change. If they do, then it's a stroing indication you have an
add-in that's contributing to the problem.

I'd also log into the mailbox via a web browser, if you can, and check for any
server-side issues. If, say, the server has an antispam filter enabled and
moves the messages to the server-side Junk folder, you won't see it on the
Outlook end because it won't be available for downloading, yet the server logs
will show the message's arrival as you describe.