Logitech SetPoint reverses Control Panel scroll wheel settings?

[John Doe]

I just bought an MX Revolution, using Logitech Setpoint 4.72.
Whenever I enter Control Panel to make the mouse wheel scroll one
screen/page at a time, the setting does not hold, it changes back
after the dialog is closed. Unfortunately, the setpoint software is
necessary for some critical functions. Otherwise, any clues to
correct that would be appreciated.

Thanks.

 

[SC Tom]

I just bought an MX Revolution, using Logitech Setpoint 4.72.
Whenever I enter Control Panel to make the mouse wheel scroll one
screen/page at a time, the setting does not hold, it changes back
after the dialog is closed. Unfortunately, the setpoint software is
necessary for some critical functions. Otherwise, any clues to
correct that would be appreciated.

Thanks.

I'm running the same Setpoint version, and don't have that problem. Did you
click apply before clicking OK? On some software, it does make a difference.
Also, you should shut down any anti-virus, anti-spyware, and any 3rd party
firewall such as Norton or Zone Alarm before installing. You might have some
luck uninstalling Setpoint, shutting down AV, etc., and re-installing it.
I've had to do that before because of weird behavior after the installation
of software.

SC Tom

 

[John Doe]

I'm running the same Setpoint version, and don't have that
problem.

Using an MX Revolution?

Did you click apply before clicking OK?

Yes, and every possible combination of other things.

Also, you should shut down any anti-virus, anti-spyware, and any
3rd party firewall such as Norton or Zone Alarm before installing.

I make incrimental backups of Windows during a clean install. Doing
one now. Fresh install of slipstreamed XP SP3 on a modern Intel
mainboard (DP35DP). Scrolling one screen at a time works great in
various applications on a clean installation of Windows XP SP3,
until Logitech's SetPoint software is installed. After the install,
when SetPoint is shut down, it works again. I have seen many similar
comments doing research. The scroll control formats (for the MX
Revolution in Control Panel mouse settings and in the SetPoint
software) are different, I suspect that has something to do with the
problem. Likely there is a registry workaround, while keeping the
second "wheel" volume control (that is what I bought the MX for). My
job... find the workaround.

 

[SC Tom]

Using an MX Revolution?

No, I've a small portable laser mouse.

Yes, and every possible combination of other things.


I make incrimental backups of Windows during a clean install. Doing
one now. Fresh install of slipstreamed XP SP3 on a modern Intel
mainboard (DP35DP). Scrolling one screen at a time works great in
various applications on a clean installation of Windows XP SP3,
until Logitech's SetPoint software is installed. After the install,
when SetPoint is shut down, it works again. I have seen many similar
comments doing research. The scroll control formats (for the MX
Revolution in Control Panel mouse settings and in the SetPoint
software) are different, I suspect that has something to do with the
problem. Likely there is a registry workaround, while keeping the
second "wheel" volume control (that is what I bought the MX for). My
job... find the workaround.

You're right; it does look like a unique problem to the MX Revolution. Have
you checked or asked here? http://forums.logitech.com/logitech/

Someone there may have come up with a solution.

 

[John Doe]

No, I've a small portable laser mouse.

You're right; it does look like a unique problem to the MX
Revolution. Have you checked or asked here?
http://forums.logitech.com/logitech/

http://forums.logitech.com/logitech/board/message?board.id=general_mice&message.id=21985

Apparently no one there knows how to make a Logitech MicroGear mouse
persistently scroll one page at a time using Setpoint software.

Someone there may have come up with a solution.

Using Sysinternals Process Monitor, filtering out everything except
operations on the registry value WheelScrollLines, you can see
Logitech's Setpoint software trashing that value. You can even
verify the process responsible for reversing the correct setting is
in fact Setpoint. I do not understand the purpose, but Setpoint
frequently/constantly changes the value from "-1" to a positive
number (like every time a window is activated), so that applications
cannot scroll one page at a time. Sometimes Setpoint changes the
correct value back to the control panel grayed out number of lines
setting, other times Setpoint changes the correct value back to the
Logitech slider equivalent number of lines setting. I did not figure
out why it chose one over the other wrong value.

However... Apparently the registry key Desktop can be made read only
to keep Logitech from persistently trashing the registry value
WheelScrollLines. How well that works might depend on how often the
Desktop key needs changing. So far, it works great here, it even
solves some related problems.