G
Guest
My mother called tonight and said that she cannont get past the Windows XP
(home) logon screen. She tried all combinations of user names and passwords
to know avail.
My mother who is 80 lives 8 hours from me so was on the phone via 3 way and
aksed the questions. We talked first with ISP tech support and he referred
us to Microsoft. The Microsoft tech support referred us to Knowledge Base
article 321305. My mother cannon logon so she can't read or follow the
directions in the Knowledge Base article.
I've seen several posts, but nothing seems give a definative answer. Here's
the situation: 1 year old Gateway desktop running XP home with Norton Virus
protection. She has DSL lite.
Does she need to reinstall? I tried to talk her through booting in
safe-mode, but I'm not sure when to tell her to click F8. Any help or
suggestions would be apprecicated.
Lindsay
(home) logon screen. She tried all combinations of user names and passwords
to know avail.
My mother who is 80 lives 8 hours from me so was on the phone via 3 way and
aksed the questions. We talked first with ISP tech support and he referred
us to Microsoft. The Microsoft tech support referred us to Knowledge Base
article 321305. My mother cannon logon so she can't read or follow the
directions in the Knowledge Base article.
I've seen several posts, but nothing seems give a definative answer. Here's
the situation: 1 year old Gateway desktop running XP home with Norton Virus
protection. She has DSL lite.
Does she need to reinstall? I tried to talk her through booting in
safe-mode, but I'm not sure when to tell her to click F8. Any help or
suggestions would be apprecicated.
Lindsay