lock up problem

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computer1

i bought a brand new toshiba laptop equium a200 - ivo with vista on it. it
locks up intermittently. i have ruled out over heating. does anyone have come
across this problem and any suggestions on how to fix it?
 
computer1 said:
i bought a brand new toshiba laptop equium a200 - ivo with vista on it. it
locks up intermittently. i have ruled out over heating. does anyone have come
across this problem and any suggestions on how to fix it?
Click to expand...

Take it back and demand a refund.

Alias
 
Can you boot into Safe Mode, open the Event Viewer
to see if there are any logged reports that might give a hint of hardware
failure or service that might help in better diagnosing the problem?

I would also check Problem Reports and Solutions to see if there any
solutions to problems you might be encountering.

Other than that, take it back if its still under warranty as Alias
mentioned.
 
Hi Andre

i checked event viewer, it says The previous system shutdown was unexpected.
some times it says:

The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.

however the laptop does not have any parallel port

nothing logged in Problem Reports and Solutions

it is under warranty however the trader has refused a refund or an exchange.
 
computer1 said:
Hi Alias

i took it back but they refused a refund saying laptop is not faulty.
Click to expand...

Go back, but this time make sure there are a lot of customers present
and repeat your demands in a loud, but polite voice.

Alias
 
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