Local webstie moved to hosted.. company access to site sporadic

[Captn Caveman]

Hello,

My cient was hosting their website locally. The name of the site and
the name of their domain is one and the same. THey moved the site to
a hosting company. When we try to access the site by typing the
complete address http://www.xyz.com it made it there in the morning
and now no longer can access it. To top it off, they also have pop
accounts with the same domain name and they cant access that either.
The evniroment is a mixed 2003 and 2000 server environment wiht Active
Directory. they have two dns servers. I am assuming it is a DNS
issue. i am looking for some direction since i am not well versed
with DNS. Thank you for taking the time to review this issue.

Respectfully,

Narek

 

[Kurt]

So if you do an nslookup for www.xyz.com, what address is returned? If it is
your local address, you'll need to modify the DNS record to point to the
external web host. The same goes for mail.

....kurt

 

[Kevin D. Goodknecht Sr. [MVP]]

Hello,

My cient was hosting their website locally. The name of the site and
the name of their domain is one and the same. THey moved the site to
a hosting company. When we try to access the site by typing the
complete address http://www.xyz.com it made it there in the morning
and now no longer can access it. To top it off, they also have pop
accounts with the same domain name and they cant access that either.
The evniroment is a mixed 2003 and 2000 server environment wiht Active
Directory. they have two dns servers. I am assuming it is a DNS
issue. i am looking for some direction since i am not well versed
with DNS. Thank you for taking the time to review this issue.

Use the DNS management console, expand and open the forward lookup zone for
xyz.com, if there is a host record named "www" make sure it has the correct
IP address, if it does not create the record.
Make sure all local clients use the internal DNS server ONLY, no ISP or
external DNS servers are allowed in TCP/IP properties, in any position, on
any interface, in an Active Directory environment.