Sorry, there might not be a help topic in Endnote about this. You will need
the CD for this. On my EN 5 cd, there is a file called "manual installation
of CWYW" or something like that, which gives directions. There are a couple
files that you need to place in Word's Startup folder. My Help also says it
is possible to run just a custom install of CWYW from the CD, which would
place the files in the right place for you. I do suggest you read Help's
About Cite While You Write, which might help you understand the problem.
If you don't have access to the CD, but do have access to a computer when EN
works properly in the SAME VERSIONS of EN and Word, you might just be able
to copy the files in the Word Startup folder on that computer, and put them
in the same location on your computer.
Exact directions will depend on version of Word, operating system, and
Endnote, so I'm afraid I can't tell you exactly what files to put where.
Mine are called Endnote5 CWYW and Endnote5 CWYW commands, and proper
installation puts them in the Office folder/Office/Startup folder.
DM