Laptop Rebooted - Is this a new virus !!!

G

Guest

Hello All

A couple of hours ago, while I was surfing on the Internet, my laptop rebooted. A blue screen was displayed (for a mere instant) before the reboot. I could only read two words on this blue screen - 'Physical Memory'. Is this an indication of a new virus?

I just ran Norton anti-virus and it found nothing. I'm still concerned. Would appreciate comments/replies

Thanks
 
B

Bruce Chambers

Greetings --

No, it doesn't sound like a virus, at all. It could indicate a
hardware or device driver problem, though.

To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


skt said:
Hello All!

A couple of hours ago, while I was surfing on the Internet, my
laptop rebooted. A blue screen was displayed (for a mere instant)
before the reboot. I could only read two words on this blue screen -
'Physical Memory'. Is this an indication of a new virus??
I just ran Norton anti-virus and it found nothing. I'm still
concerned. Would appreciate comments/replies.
 

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