Hi Simon,
Glad to hear that the issue has been resolved by disabling the Dell
Wireless service. Also thanks for your information sharing here and I
believe this information will benefit other customers who will encounter
this similar issue.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security <
http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Simon Collier" <
[email protected]>
| From: "Simon Collier" <
[email protected]>
| References: <#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| In-Reply-To: <
[email protected]>
| Subject: Re: Laptop Logoff Painfully Slow when a Kerberos Realm user is
logged on
| Date: Mon, 16 Apr 2007 14:49:29 -0600
| Lines: 451
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
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| X-MS-CommunityGroup-ParentID: 2592B9D4-C223-4627-BB41-F99BA2B83180
| Newsgroups: microsoft.public.windowsxp.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:68172
| NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| Well, this is fun.
|
| After many, MANY hours of troubleshooting, 2 support calls to Dell and
one
| call to Microsoft support, I have a work around for point 1 ("Laptop
Logoff
| Painfully Slow with a Kerberos Realm user is logged on").
|
| The Dell Wireless Manager appears to be the problem. On a Dell D420
running
| Windows XP SP2, if the Dell Wireless service is running AND the Microsoft
| System Event Notification service is running, then logoff takes 10-15
| minutes when connected to a Kerberos Realm. (Disable either service and
it
| works fine.)
|
| The fix: Disable the Dell Wireless service, and use the Windows Wireless
| Zero Configuration service instead.
|
| That's it. Simple. (Avoid the problem instead of resolving it.)
|
| Simon
|
| | > Hi Ken:
| >
| > I applied all available updates using Microsoft Update and there was no
| > change.
| >
| > When logging into Safe Mode with Networking this problem does not show.
| > However, the System Event Notification service does not start in Safe
| > Mode, and cannot be started manually, so I can't test behaviour in Safe
| > Mode with that service running.
| >
| > Hope that information helps.
| >
| > Thanks!
| >
| > Simon
| >
| >
| > | >> Hi Simon,
| >>
| >> Thanks for your response and I am glad to hear we have narrowed down
the
| >> issue.
| >>
| >> Based on my knowledge, System Event Notification service tracks system
| >> events, such as Windows logon, network, and power events. This service
| >> notifies COM+ Event System subscribers of these events. Therefore, I
| >> suspect this issue should be related to network or COM+.
| >>
| >> I am not sure if you have installed all recent updates from Windows
| >> Update
| >> web site. If not, please apply all recent updates to see if the issue
| >> still
| >> occurs.
| >>
| >> In addition, please monitor the issue in Safe Mode with Network to see
if
| >> it still occurs. I will help us verify if it is related to network.
| >>
| >> Thanks & Regards,
| >>
| >> Ken Zhao
| >>
| >> Microsoft Online Support
| >> Microsoft Global Technical Support Center
| >>
| >> Get Secure! -
www.microsoft.com/security
| >> <
http://www.microsoft.com/security>
| >> ====================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
so
| >> that others may learn and benefit from your issue.
| >> ====================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >>
| >>
| >> --------------------
| >> | Reply-To: "Simon Collier" <
[email protected]>
| >> | From: "Simon Collier" <
[email protected]>
| >> | References: <#
[email protected]>
| >> <
[email protected]>
| >> <
[email protected]>
| >> <
[email protected]>
| >> | In-Reply-To: <
[email protected]>
| >> | Subject: Re: Laptop Logoff Painfully Slow when a Kerberos Realm user
is
| >> logged on
| >> | Date: Wed, 11 Apr 2007 11:19:26 -0600
| >> | Lines: 288
| >> | Message-ID: <
[email protected]>
| >> | MIME-Version: 1.0
| >> | Content-Type: text/plain;
| >> | format=flowed;
| >> | charset="iso-8859-1";
| >> | reply-type=original
| >> | Content-Transfer-Encoding: 7bit
| >> | X-Priority: 3
| >> | X-MSMail-Priority: Normal
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| >> | X-MS-CommunityGroup-ThreadID: CC6B6B88-3D2E-47FF-805B-30DD9845FF26
| >> | X-MS-CommunityGroup-ParentID: 8A5195C8-2974-4FA8-95D0-CC67AD0D0646
| >> | Newsgroups: microsoft.public.windowsxp.general
| >> | Path: TK2MSFTNGHUB02.phx.gbl
| >> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:66026
| >> | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >> | X-Tomcat-NG: microsoft.public.windowsxp.general
| >> |
| >> | Hi Ken:
| >> |
| >> | Thanks for your reply. I don't know why I didn't think of diagnosing
| >> with
| >> | the msconfig tool, I used to use it all the time. Turns out that was
a
| >> GREAT
| >> | idea - thank you!
| >> |
| >> | The System Event Notification service is the culprit. Disabling this
| >> service
| >> | fixes the huge logoff delay.
| >> |
| >> | So: A user logged onto a Kerberos Realm using Windows XP SP2 on a
Dell
| >> D420
| >> | experiences a long delay in logging off when the System Event
| >> Notification
| >> | service is running (which it probably needs to).
| >> |
| >> | What is my next course of action in order to find a resolution?
| >> |
| >> | Thanks!
| >> |
| >> | Simon
| >> |
| >> |
| >> | | >> | > Hi Simon,
| >> | >
| >> | > Thanks for your reply.
| >> | >
| >> | > Since this issue only occurs on this specific laptop, I suspect
this
| >> may
| >> | > be
| >> | > related to certain applications or drivers. Please try to remove
all
| >> third
| >> | > party applications or you may boot into Clean Boot mode to monitor
| >> the
| >> | > issue.
| >> | >
| >> | > To isolate the influence of additional applications, please boot
the
| >> | > system
| >> | > into a Clean Boot environment to see whether this problem
continues:
| >> | >
| >> | > 1. Unplug all the unnecessary devices, with only the keyboard and
the
| >> | > mouse
| >> | > left.
| >> | > 2. Click Start, click Run, type "msconfig" (without the quotation
| >> marks)
| >> | > in
| >> | > the Open box, and then click OK.
| >> | > 3. In the Startup tab, click the "Disable All" button.
| >> | > 4. In the Services tab, check the "Hide All Microsoft Services"
| >> checkbox,
| >> | > and then click the "Disable All" button.
| >> | > 5. Click OK and restart your computer.
| >> | >
| >> | > 310560: How to troubleshoot by using the System Configuration
utility
| >> in
| >> | > Windows XP
| >> | >
http://support.microsoft.com/kb/310560
| >> | >
| >> | > I am not sure if Kerberos Realm user can logon in Safe Mode with
| >> Network.
| >> | > If so, you may test in Safe Mode with Network. Safe Mode loads a
| >> minimally
| >> | > protected-mode configuration, disabling Windows device drivers and
| >> using
| >> | > the standard VGA display adapter.
| >> | >
| >> | > 1. Restart the computer.
| >> | > 2. Keep pressing F8 key until the Windows Startup menu appears.
| >> | > 3. Choose the Safe Mode with Network, and press Enter.
| >> | >
| >> | > Note: Some third party applications and hardware devices cannot be
| >> used
| >> | > during Safe Mode.
| >> | >
| >> | > Thanks & Regards,
| >> | >
| >> | > Ken Zhao
| >> | >
| >> | > Microsoft Online Support
| >> | > Microsoft Global Technical Support Center
| >> | >
| >> | > Get Secure! -
www.microsoft.com/security
| >> | > <
http://www.microsoft.com/security>
| >> | > ====================================================
| >> | > When responding to posts, please "Reply to Group" via your
newsreader
| >> so
| >> | > that others may learn and benefit from your issue.
| >> | > ====================================================
| >> | > This posting is provided "AS IS" with no warranties, and confers no
| >> | > rights.
| >> | >
| >> | >
| >> | >
| >> | >
| >> | >
| >> | > --------------------
| >> | > | Reply-To: "Simon Collier" <
[email protected]>
| >> | > | From: "Simon Collier" <
[email protected]>
| >> | > | References: <#
[email protected]>
| >> | > <
[email protected]>
| >> | > | In-Reply-To: <
[email protected]>
| >> | > | Subject: Re: Laptop Logoff Painfully Slow when a Kerberos Realm
| >> user
| >> is
| >> | > logged on
| >> | > | Date: Wed, 4 Apr 2007 09:51:18 -0600
| >> | > | Lines: 142
| >> | > | Message-ID: <
[email protected]>
| >> | > | MIME-Version: 1.0
| >> | > | Content-Type: text/plain;
| >> | > | format=flowed;
| >> | > | charset="iso-8859-1";
| >> | > | reply-type=original
| >> | > | Content-Transfer-Encoding: 7bit
| >> | > | X-Priority: 3
| >> | > | X-MSMail-Priority: Normal
| >> | > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16386
| >> | > | X-MS-CommunityGroup-PostID:
{AEFCFE58-06EF-47CA-B16A-20E45C8A54C4}
| >> | > | X-MS-CommunityGroup-ThreadID:
CC6B6B88-3D2E-47FF-805B-30DD9845FF26
| >> | > | X-MS-CommunityGroup-ParentID:
D14AAAB2-40E6-4E3A-9F93-BE699F9BC74A
| >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16386
| >> | > | Newsgroups: microsoft.public.windowsxp.general
| >> | > | Path: TK2MSFTNGHUB02.phx.gbl
| >> | > | Xref: TK2MSFTNGHUB02.phx.gbl
| >> microsoft.public.windowsxp.general:62852
| >> | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >> | > | X-Tomcat-NG: microsoft.public.windowsxp.general
| >> | > |
| >> | > | Hi Ken:
| >> | > |
| >> | > | Thank you for your reply.
| >> | > |
| >> | > | I can confirm that this is a Windows XP SP2 box, with a "clean"
| >> | > installation
| >> | > | of Windows XP SP2 + ksetup (to setup the Kerberos Realm info) +
| >> Dell
| >> | > | hardware drivers. I can also confirm that this is the only Dell
| >> D420
| >> we
| >> | > have
| >> | > | on our network, and the only machine with this problem.
| >> | > |
| >> | > | Therefore, if I were to guess, I would suggest there is a
problem
| >> with
| >> | > the
| >> | > | combination of "the way Windows deals with Kerberos Realms" and
"a
| >> | > driver"
| >> | > | that Dell has provided for this particular hardware.
| >> | > |
| >> | > | This of course means I don't really know who to turn to for help.
| >> | > |
| >> | > | Do you know what else I can try? Is this something I would need
| >> paid
| >> | > support
| >> | > | with?
| >> | > |
| >> | > | Thanks!
| >> | > |
| >> | > | Simon
| >> | > |
| >> | > |
message
| >> | > | | >> | > | > Hello Simon,
| >> | > | >
| >> | > | > Thank you for using newsgroup!
| >> | > | >
| >> | > | > From your post, I have performed some research but I cannot
find
| >> any
| >> | > | > similar issues reported. I notice there are some issues about
MIT
| >> | > Kerberos
| >> | > | > realm user's logon and access in Windows XP. For the related
| >> articles
| >> | > are
| >> | > | > as below:
| >> | > | > 325468: Cannot Access Active Directory Shares From MIT Kerberos
| >> Realm
| >> | > | >
http://support.microsoft.com/kb/325468/en-us
| >> | > | >
| >> | > | > 811802: MIT Kerberos v5 Authenticated Users Cannot Access
Active
| >> | > Directory
| >> | > | > Resources
| >> | > | >
http://support.microsoft.com/kb/811802/en-us
| >> | > | >
| >> | > | > 825081: Cannot Use an MIT Kerberos Realm User's Cached
| >> Credentials
| >> to
| >> | > Log
| >> | > | > On to a Windows XP Client
| >> | > | >
http://support.microsoft.com/kb/825081/en-us
| >> | > | >
| >> | > | > 836878: Logon failure events are incorrectly recorded for
trusted
| >> MIT
| >> | > | > Kerberos realm users
| >> | > | >
http://support.microsoft.com/kb/836878/en-us
| >> | > | >
| >> | > | > However, I notice these issues have been resolved in Service
Pack
| >> 2
| >> | > for
| >> | > | > Windows XP. If the client has not applied SP2, I suggest you
| >> first
| >> | > install
| >> | > | > all updates including SP2 to see if the issue still occurs.
| >> | > | >
| >> | > | > Download the full installation package of Windows XP Service
Pack
| >> 2
| >> | > | >
| >> | >
| >>
<
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30
| >> | > | > -8245-9E368D3CDB5A&displaylang=en>
| >> | > | >
| >> | > | > Since the package is very large (about 200 -300 Mb), it will
take
| >> a
| >> | > long
| >> | > | > time to finish downloading using a dial-up connection. If this
is
| >> the
| >> | > case
| >> | > | > or there is any difficulty in downloading SP2 from our
website,
| >> we
| >> can
| >> | > | > access the following link to order a free SP2 CD to perform the
| >> | > | > installation. It will arrive in 4 to 6 weeks since you submit
the
| >> | > order.
| >> | > | >
| >> | > | > Order Windows XP Service Pack 2 on CD
| >> | > | >
| >> | >
| >>
<
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/defa
| >> | > | > ult.mspx>
| >> | > | >
| >> | > | > Thanks & Regards,
| >> | > | >
| >> | > | > Ken Zhao
| >> | > | >
| >> | > | > Microsoft Online Support
| >> | > | > Microsoft Global Technical Support Center
| >> | > | >
| >> | > | > Get Secure! -
www.microsoft.com/security
| >> | > | > <
http://www.microsoft.com/security>
| >> | > | > ====================================================
| >> | > | > When responding to posts, please "Reply to Group" via your
| >> newsreader
| >> | > so
| >> | > | > that others may learn and benefit from your issue.
| >> | > | > ====================================================
| >> | > | > This posting is provided "AS IS" with no warranties, and
confers
| >> no
| >> | > | > rights.
| >> | > | >
| >> | > | >
| >> | > | >
| >> | > | >
| >> | > | >
| >> | > | > --------------------
| >> | > | > | Reply-To: "Simon Collier" <
[email protected]>
| >> | > | > | From: "Simon Collier" <
[email protected]>
| >> | > | > | Subject: Laptop Logoff Painfully Slow when a Kerberos Realm
| >> user
| >> is
| >> | > | > logged on
| >> | > | > | Date: Tue, 3 Apr 2007 12:58:43 -0600
| >> | > | > | Lines: 23
| >> | > | > | MIME-Version: 1.0
| >> | > | > | Content-Type: text/plain;
| >> | > | > | format=flowed;
| >> | > | > | charset="iso-8859-1";
| >> | > | > | reply-type=original
| >> | > | > | Content-Transfer-Encoding: 7bit
| >> | > | > | X-Priority: 3
| >> | > | > | X-MSMail-Priority: Normal
| >> | > | > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16386
| >> | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16386
| >> | > | > | Message-ID: <#
[email protected]>
| >> | > | > | Newsgroups: microsoft.public.windowsxp.general
| >> | > | > | NNTP-Posting-Host: vpn.exr.ualberta.ca 129.128.83.254
| >> | > | > | Path:
| >> | > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| >> | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| >> | > microsoft.public.windowsxp.general:62421
| >> | > | > | X-Tomcat-NG: microsoft.public.windowsxp.general
| >> | > | > |
| >> | > | > | A laptop logoff is painfully slow when a Kerberos Realm user
is
| >> | > logged
| >> | > | > on.
| >> | > | > | When we setup Windows on a brand new Dell D420 and use an MIT
| >> | > Kerberos
| >> | > | > Realm
| >> | > | > | to logon, it takes about 10 minutes to log off later (sits
on
| >> the
| >> | > | > "logging
| >> | > | > | off" window). When we do not have the laptop setup for
| >> Kerberos,
| >> | > then
| >> | > it
| >> | > | > | logs on and off very quickly.
| >> | > | > |
| >> | > | > | a. We have removed all group policies.
| >> | > | > | b. We have tried the laptop in different OU's with different
| >> | > policies
| >> | > | > | enabled.
| >> | > | > | c. We have tried using our "standard" image for a D640 (with
| >> | > different
| >> | > | > | drivers installed).
| >> | > | > | d. We have tried a clean install of Windows from the Dell CD.
| >> | > | > |
| >> | > | > | If we logon as a local domain or local machine user, it works
| >> fine.
| >> | > If
| >> | > | > we
| >> | > | > | setup Kerberos and logon as a MIT Kerberos Realm user, it
logs
| >> on
| >> | > fine
| >> | > | > but
| >> | > | > | when it's time to log off it takes forever.
| >> | > | > |
| >> | > | > | We have 150+ machines on our network, all using an MIT
Kerberos
| >> | > Realm
| >> | > to
| >> | > | > | authenticate and only this one new Dell D420 has this
problem,
| >> and
| >> | > only
| >> | > | > when
| >> | > | > | logging onto the domain using Kerberos Relam credentials.
| >> | > | > |
| >> | > | > | Has anyone seen this before?
| >> | > | > |
| >> | > | > |
| >> | > | >
| >> | > |
| >> | > |
| >> | >
| >> |
| >> |
| >>
| >
|
|
