Knowledge base fix

[Shane]

Does anyone know how to fix this problem:
Microsoft Knowledge Base Article - 828940
I was trying to troubleshoot my Linksys wireless USB
device and it told me to go into my wireless network
connection, and go to the Authentication tab. And if I
don't have an authetication tab, it referred me to the
Microsoft fix, which makes you pay for an answer. Can
anyone out there help me out?

 

[Guest]

-----Original Message-----
Does anyone know how to fix this problem:
Microsoft Knowledge Base Article - 828940
I was trying to troubleshoot my Linksys wireless USB
device and it told me to go into my wireless network
connection, and go to the Authentication tab. And if I
don't have an authetication tab, it referred me to the
Microsoft fix, which makes you pay for an answer. Can
anyone out there help me out?
.

Shane, that hotfix is rolled up in SP2
however, hotfixes are free

 

[Carey Frisch [MVP]]

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the hotfix, just as the article points out. If you mention the specific
Knowledge Base Article, you'll not be assessed a monetary charge.
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------

:

| Does anyone know how to fix this problem:
| Microsoft Knowledge Base Article - 828940
| I was trying to troubleshoot my Linksys wireless USB
| device and it told me to go into my wireless network
| connection, and go to the Authentication tab. And if I
| don't have an authetication tab, it referred me to the
| Microsoft fix, which makes you pay for an answer. Can
| anyone out there help me out?

 

[Guest]

I'm looking for the hotfix listed in article # 834565. When I go through the
contact us it says "your credit card will be charged $59.00." I can't take
that chance that I will be charged to fix this wireless network freeze up
annoyance. Is there anything different I can do?

Ryan

 

[Bob I]

Only ask for the hotfix, no other questions.

I'm looking for the hotfix listed in article # 834565. When I go through the
contact us it says "your credit card will be charged $59.00." I can't take
that chance that I will be charged to fix this wireless network freeze up
annoyance. Is there anything different I can do?

Ryan

:

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the hotfix, just as the article points out. If you mention the specific
Knowledge Base Article, you'll not be assessed a monetary charge.
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------

:

| Does anyone know how to fix this problem:
| Microsoft Knowledge Base Article - 828940
| I was trying to troubleshoot my Linksys wireless USB
| device and it told me to go into my wireless network
| connection, and go to the Authentication tab. And if I
| don't have an authetication tab, it referred me to the
| Microsoft fix, which makes you pay for an answer. Can
| anyone out there help me out?

 

[Brian A.]

If you only mention the Article number, the hotfix and your issue specific to the
hf you shouldn't be charged.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

I'm looking for the hotfix listed in article # 834565. When I go through the
contact us it says "your credit card will be charged $59.00." I can't take
that chance that I will be charged to fix this wireless network freeze up
annoyance. Is there anything different I can do?

Ryan

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the hotfix, just as the article points out. If you mention the specific
Knowledge Base Article, you'll not be assessed a monetary charge.
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------

:

| Does anyone know how to fix this problem:
| Microsoft Knowledge Base Article - 828940
| I was trying to troubleshoot my Linksys wireless USB
| device and it told me to go into my wireless network
| connection, and go to the Authentication tab. And if I
| don't have an authetication tab, it referred me to the
| Microsoft fix, which makes you pay for an answer. Can
| anyone out there help me out?