Keyboard and mouse are totally dead

[Tom P.]

Running WinXP Pro SP-1. The system was 100% fine yesterday.

Last night, I shut everything down, and swapped my old Plextor burner
for a NU Technology DVD burner. I have done this sort of thing a
million times before, without issue.

Booted up today, and the new burner was detected, and driver loaded.
Just one small problem--my keyboard and mouse were TOTALLY dead in
Windows. Needless to say, this makes it significantly more difficult to
use the system.

It's not a hardware problem; the mouse and keyboard work fine outside of
Windows.

Using Remote Desktop (the only possible way I can access my system), I
can see in Device Manager the following blurbs for both the keyboard and
mouse:

"A driver (service) for this device has been disabled. An alternate
driver may be providing this functionality. (Code 32)"

Huh? An "alternate driver (service)"? What driver? What service?
Why?

I tried hard resets, powering off and back on, Safe Mode, disabling the
new burner in the BIOS, and even restoring from an old backup (a full
image of the Windows partition). None of this made any difference
whatsoever.

Help would be appreciated to the extreme!

 

[&nbsp]

Well, I have solved my own problem, as I always, always do. This turned
out to be another example of the old adage "If something is broken,
think first of the stupid things you have done recently."

I had recently installed PGP 8.0.3. Had a blue-screen crash that I
thought might be attributed to it. I had also gone in and disabled the
PGPSDKDriver, not realizing the implications.

Well, I went for a good couple days without rebooting after disabling
that driver, and had totally forgotten about it. The bad thing is that
the PGP SDK driver is a filter driver that interweaves with the keyboard
and mouse drivers.

So, the solution here was to go into Recovery Console, and issue this
command to reset the PGPSDKDriver service to automatic:

enable pgpsdkdriver service_auto_start

That did the trick. I'd be laughing at myself, if not for the tears.

 

[CWatters]

See error 32 here perhaps..

Long URL may need repair.

http://www.microsoft.com/resources/...umentation/Windows/XP/all/reskit/en-us/prjk_d
ec_lgsc.asp