KB905749 - blank device manager after applying

[Josh Gibbs]

Is MS doing anything to resolve this issue?

My situation:

1 PC, 2 hard drives.

One has WinXP home, the other WinXP Pro.

Both OS's have very different s/w installed - one is for games, the other for work.

Both experience the blank device manager, crashing Windows helper apps, slow explorer etc as others have reported.

Until MS get on to the problem, I'd like to compare notes with others with the same problem to see if there are any factors that we might have in common. I have other XP boxes that do not have the same issue.

System specs:

CPU: AMD 3500+
MB: Gigabyte K8NSNXP-939 (nForce 3)
GPU: NVidia GeForce 6800 GT
Sound: Hercules GTXP 5.1
RAM: 2Gb (2x1gb)
HDD: 3x70 Gb SATA
DVD: 2x drives
USB: Wireless Mouse, Wired Kb, Webcam, TrackIR, Joystick, Palm Pilot.

 

[Rick \Nutcase\ Rogers]

Hi,

KB905749 has nothing to do with a blank device manager, it has to do with a
vulnerability in the Plug and Play service outlined here:

MS05-047: Vulnerability in Plug and Play could allow remote code execution
and local elevation of privilege
http://support.microsoft.com/?kbid=905749

And in detail:
http://www.microsoft.com/technet/security/bulletin/ms05-047.mspx

The patch for which is here:
http://www.microsoft.com/downloads/...4A-DDEE-4C86-BF02-A6C3B9BEEE0C&displaylang=en

Perhaps you are referring to:
http://support.microsoft.com/?kbid=311504

Which attributes the blank device manager to having the Plug and Play
service disabled. So the vulnerability is patched as noted in ms05-47 and
you should be running with that service enabled after installing it. If you
don't, then you may suffer from the issue outlined in KB311504, but that is
your choice, there is nothing to fix.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Josh Gibbs]

I beg to differ. Filter this forum with the text 'device manager' and read
up, and check out these links:

http://www.annoyances.org/exec/forum/winxp/1063513141
http://www.highdots.com/forums/windows-xp/problem-kb905749-update-3045115-2.html

Everyone is being fed the same line that they need to enable PnP, when plainly
that's not the problem, and everyone has troubleshot the problem down to this
security update being the direct cause.

I spent several hours on the phone with MS support yesterday tracking down
why my device manager suddenly lost all of its devices, and we found that
it was caused by this update - regardless of the fact that this update has
nothing to do with PnP services, it certainly was the direct cause of it
disappearing. We haven't got a fix, only the knowledge of what is causing
the problem.

I can easily reproduce the issue by uninstalling that single patch, and
reinstalling, rinsing and repeating every time, same thing.

Aside from that, the device manager issue appears to possibly be a side
effect of whatever problem is being caused, as numerous other glitches
happen when this patch is installed, including IE taking forever to do
what appears to be a DNS lookup - other browsers aren't affected, the
PnP device manager seems to be trying to install new hardware
occassionally and very briefly, and a program called 'UpdateLists.exe'
crashes and XP wants to report its failure.

I look forward to more useful assistance for this problem so that all
affected can get on with the job of using Windows, not making Windows
repair our job.

 

[Steve Rainbird]

Is MS doing anything to resolve this issue?

My situation:

1 PC, 2 hard drives.

One has WinXP home, the other WinXP Pro.

Both OS's have very different s/w installed - one is for games, the other
for work.

Both experience the blank device manager, crashing Windows helper apps,
slow explorer etc as others have reported.

Until MS get on to the problem, I'd like to compare notes with others with
the same problem to see if there are any factors that we might have in
common. I have other XP boxes that do not have the same issue.

System specs:

CPU: AMD 3500+
MB: Gigabyte K8NSNXP-939 (nForce 3)
GPU: NVidia GeForce 6800 GT
Sound: Hercules GTXP 5.1
RAM: 2Gb (2x1gb)
HDD: 3x70 Gb SATA
DVD: 2x drives
USB: Wireless Mouse, Wired Kb, Webcam, TrackIR, Joystick, Palm Pilot.

Josh,

This happened to me as well. Uninstalled KB905749 and hey presto back come
my devices and modems.

We don't seem to have any hardware in common though.

Thanks for pointing me in the right direction though.

Steve