Kazaa Quarantine ... Lost EVERYTHING

[Doug]

After installing Kazaa, I ran a full scan, and it picked
up kazaa. I figured I'd test out the quarantine feature,
and selected that for Kazaa, and it deleted everything.
When I went to un-quarantine, it said it completed, but
Kazaa is still gone. System restore points do not pick it
up either. Is this how quarantine really is supposed to
work?

 

[Jupiter Jones [MVP]]

Doug;
It has been reported that it may take several hours to return the data from
quarantine.
If that still does not work, you may need to restore the data from your
back-ups.
Hopefully you did not perform a test with important data.

 

[mee too]

I have had the same problem and am still trying ot fix
it. An it keeps freezing on me making it more
difficult. Please post if you find a way to fix it.
Thanks!!

 

[Bill Sanderson]

Emphatically not.

Can you give precise details about the order of operations?
Include any reboots in the list.

I've definitely quarantined and removed from quarantine Kazaa installs, and
it has worked, but I only had a few dozen sound files involved.

 

[Kenny]

Same crap happened here. Lost everything. MS probably
did this intentionally. Damn aholes.

 

[Doug]

Here's what I did. I ran the scan, and it picked up
Kazaa. Instead of ignoring it, I chose quarantine,
selected the check box to make a restore point, and then
completed the process. It showed all the Kazaa files
being deleted. After it finished that, it said that I
needed to reboot.

At this point, I got a little nervous because what I saw
was files being deleted, so I did not reboot, but went to
the quarantine summary, and selected Kazaa to be
unquarantined. It accepted that, but did not
unquarantine. The files are physically gone, directories
and all, including the music files.

I then rebooted, but they were still gone. I tried about
no less than 5 restore points, but it came back and said
that it was not successful.

 

[George A]

Nearly the same happened to me as I have already put into
the "General" news Group. Totally failed operation related
to Kazaa My Shared Folder.

The detailed description:

Hi, If the system was scanned, some files (The total My
Shared Folder) go in an automatic way (no offer to choose,
Ignore, Remove, Quarantine...) into the Quarantine with
the comment "under Investigation" After this comment these
files cannot be restored from the quarantine with the
command "un-quarantine" as the qurantined group is not
listed, it cannot be selected to be unquarantined.

I suppose / hope that the files are still on the disc. To
be honest I haven't tried to uninstall MSAntiSpyware to
get this files released if they could. I hope there will
be soon a fix to get them visible first in the Quarantine,
and then the restore function/option will work properly.

If anyone knows any fix earlier pls. drop me a mail. thnx

 

[Jupiter Jones [MVP]]

Kenny;
No it was not done intentionally, at least not by Microsoft.
If you took appropriate actions, your data is easily restored.
Click Tools/Advanced Tools/Browser Hijack Settings Restore
And
Tools/Spyware Scan/Manage Spyware Quarantine

If both of those fail, restore the data from your back-ups.
Also remember this is a Beta product and problems may be expected.

 

[george A.]

Bill, May I ask you to look into my mail below:

Subject: Re: Kazaa Quarantine ... Lost EVERYTHING
From: "George A" <[email protected]> Sent: 3/25/2005
3:18:14 AM


thnx

 

[George A]

Jupiter,

Bill, hasn't commented our issue yet. Can you spend few
minutes on it? thnx in advance

p.s. Is it correct that quarantine is managed on system
level, if I put the disk into another machine, the
locked/hided files can be seen again.

 

[Bill Sanderson]

George--if the mechanism within the program to retrieve from quarantine
isn't working, I don't have a fix.

I don't know what goes wrong here--I wouldn't expect that, for example,
using SR would interfere with the remove from quarantine process, but
perhaps it does.

Quarantine certainly isn't broken on most systems. I've seen several
examples of folks recovering large numbers of Kazaa files from quarantine.

FWIW, my belief is that the files in quarantine are simply renamed--this may
be of some use in data recovery if the program can't do the job properly.

If the files just aren't there--I don't know where else to look for them.

Jupiter's given the correct advice--you are dependent on your backup
procedures at this point.

 

[Bill Sanderson]

OK - so you selected Quarantine, and, in fact, the files are present in
quarantine, and Kazaa is listed in the UI as available to be removed from
quarantine.

When you say that it won't unquarantine--what does that mean? You check the
box, you hit whatever the button is which should initiate the process, and
what happens? How long do you wait?

 

[Bill Sanderson]

I can't tell from this message, whether the files are physically present in
the quarantine sub-folder of the Microsoft Antispyware installation folder.
If they are, I would expect them to be listed and able to be removed from
quarantine.

If they are not present in that sub-folder, and they are not in the original
location, it sounds as though they were deleted.