Juno 5 internet issues

[Guest]

I have new Dell w/vista home premium. I transferred old files and loaded
Juno 5. I can get e-mail to send receive; but it will not connect to
Internet. I get an error that says 'triedit.dll is not supported.

 

[Michael Solomon]

I have new Dell w/vista home premium. I transferred old files and
loaded Juno 5. I can get e-mail to send receive; but it will not
connect to Internet. I get an error that says 'triedit.dll is not
supported.

I think you need to contact Juno Tech Support for help with this issue.

 

[Guest]

Thanks, I did and they say it is Windows that is not supporting their
product, it needs that triedit.dll to run.

 

[Michael Solomon]

Thanks, I did and they say it is Windows that is not supporting their
product, it needs that triedit.dll to run.

Juno tech support is wrong. It is up to them to make their product
compatible, not they other way around. They created this as the version for
Vista and it is up to them to support it as such. That said, this may not
be a Vista conflict, various vendors, Dell included, have some of their own
software embeded in the setup on their computers, do you have anything on
your system that says "Dell and whatever other possible application" "Dell
Support Center, Dell Audio or Media Center," anything that seems to be a
Dell branded application of some kind? If yes, it's possible that the
problem isn't a conflict with Vista but a conflict with this particular Dell
application that may need to be disabled or removed.

 

[Guest]

Thanks Mike, I'll check it out when I get home.

Juno tech support is wrong. It is up to them to make their product
compatible, not they other way around. They created this as the version for
Vista and it is up to them to support it as such. That said, this may not
be a Vista conflict, various vendors, Dell included, have some of their own
software embeded in the setup on their computers, do you have anything on
your system that says "Dell and whatever other possible application" "Dell
Support Center, Dell Audio or Media Center," anything that seems to be a
Dell branded application of some kind? If yes, it's possible that the
problem isn't a conflict with Vista but a conflict with this particular Dell
application that may need to be disabled or removed.