There are several posts similar to this one around here... i've cut and paste
my resonpse...
Hey all, here are some relief as to why this is happening....i hope. I had
this issue with a number of my users on different systems. I called
microsoft support and opened a ticket. They persisted at first that it was
my programs that interfere....after i think about a month or two of going
back and forth and pointing fingers....I decided to do a video capture of my
desktop and simulated it. I sent it back to them and that was the first time
they truly understood and decided to somewhat be more helpful. After another
long bout of going back and forth, i finally did something really really
silly. I logged my keystrokes on a piece of paper and discovered that at
certain settings, with certain keystrokes, this would happen. I sent the
keystrokes and settings to microsoft and their tech was finally able to
produce it.
The common things among my users having this issue is that that they have
emails that are zoomed in or resolutions that are really low. This means
outlook keeps having to readjust lines more often. BTW, it had happen to
most of our senior partners....probably because they have bad eyesight.
So far, microsoft said they admit it is their fault when i described the
exact settings they needed to trigger it... They refunded my money but said
they will work on this. haven't heard from them yet.
So solution for your people is turn the resolution higher and zoom to normal
zoom of 100%. It should solve problem.
I don't have the exact settings and keystrokes needed anymore, but if i find
i will post it and you can test it out to see if you have a similar problem.
Sorry.
