Issue with Remote Assistance

[Norman R]

I have an issue with Remote Assistance whenever someone sends me an invite
through live I accept and it never launches the next window for me to see
there screen and they never get the prompt. What I Have found thus far is
that after a reboot it usually works and when it doesnt work I find msra.exe
running in processes and as soon as I end the task it then comes up. This
only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
32 Bit. I have DMZ on both firewalls off as well as on the PC and same
results. Any help would be appreicated as this is a clean install and it
is driving me crazy although I have a work around for the time being even
though it is annoying

 

[Peter Foldes]

Do you have it turned on ??

Control Panel\System\Remote

 

[Norman R]

Yes I do

Do you have it turned on ??

Control Panel\System\Remote

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[Jim]

I have an issue with Remote Assistance whenever someone sends me an invite
through live I accept and it never launches the next window for me to see
there screen and they never get the prompt. What I Have found thus far is
that after a reboot it usually works and when it doesnt work I find msra.exe
running in processes and as soon as I end the task it then comes up. This
only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
32 Bit. I have DMZ on both firewalls off as well as on the PC and same
results. Any help would be appreicated as this is a clean install and it
is driving me crazy although I have a work around for the time being even
though it is annoying

TeamViewer ? (free for private use )

 

[Norman R]

Any other suggestions as they wont be ablee to install software. This was
the simplest way I found

 

[Gordon]

Any other suggestions as they wont be ablee to install software. This
was
the simplest way I found

No installation needed for the client machine with TeamViewer....only with
the machine offering the assistance.

 

[Norman R]

so how does it work then if it doesnt install anything on the machine that I
am controlling?

 

[Gordon]

so how does it work then if it doesnt install anything on the machine that
I
am controlling?

The user requesting assistance has an exe file residing on the desktop -
they just double click it to provide the information required by the
controlling machine.

 

[Jim]

Google/Bing TeamViewer for explanation .

so how does it work then if it doesnt install anything on the machine that I
am controlling?