Is XP making an e-mail problem?

  • Thread starter Thread starter Charlie Bress
  • Start date Start date
C

Charlie Bress

The OS is XP Pro with SP-2

I cannot send email when I click a link on a web page that is marked
mailto:<address>

The message that comes back is "Could not perform the operation because the
default mail client is not installed properly."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set Program Access and Defaults" is set to Custom.

The "Choose a default e-mail program" is set to "Use my current e-mail
program"

The box beside "Outlook Express" is checked.

The advice I got from the MS-MVP OE/WM on the OE newsgroup did not work
because it could not be implemented.

I could go to Set Program Access and Defaults and set the email program to
Outlook Express. And I could set the radio button from custom to Microsoft
Windows.

What may be the real problem here is that although I set both choices and
then select OK and exit that panel, when I reopen the Set Program Access and
Defaults panel the radio button choices have reverted back to Custom and Use
my current e-mail program.

There is no other e-mail program in use. Outlook is installed as part of the
MS OFFICE suite but it is not in use and does not show up in "Add/Remove
Programs" or in Task Manager as a running process.

I expect that the mailto: problem would be resolved if the choices in Set
Program Access and Defaults could be made to "stick.

Help is solicited.

Charlie
 
Charlie Bress said:
The OS is XP Pro with SP-2

I cannot send email when I click a link on a web page that is marked
mailto:<address>

The message that comes back is "Could not perform the operation because
the default mail client is not installed properly."

A search through the KB only found KB182985. This does not fit the
parameters of the link.

The configuration in "Set Program Access and Defaults" is set to Custom.

The "Choose a default e-mail program" is set to "Use my current e-mail
program"

The box beside "Outlook Express" is checked.

The advice I got from the MS-MVP OE/WM on the OE newsgroup did not work
because it could not be implemented.

I could go to Set Program Access and Defaults and set the email program to
Outlook Express. And I could set the radio button from custom to Microsoft
Windows.

What may be the real problem here is that although I set both choices and
then select OK and exit that panel, when I reopen the Set Program Access
and Defaults panel the radio button choices have reverted back to Custom
and Use my current e-mail program.

There is no other e-mail program in use. Outlook is installed as part of
the MS OFFICE suite but it is not in use and does not show up in
"Add/Remove Programs" or in Task Manager as a running process.

I expect that the mailto: problem would be resolved if the choices in Set
Program Access and Defaults could be made to "stick.

Help is solicited.

Charlie
Click to expand...

I may be way off the mark but I ran into a similar problem recently. It
turned out that a rogue program was causing problems. I dissallowed all
extrenious programs from starting and all was well.

Dave H.
 
DH said:
I may be way off the mark but I ran into a similar problem recently. It
turned out that a rogue program was causing problems. I dissallowed all
extrenious programs from starting and all was well.

Dave H.
Click to expand...
Didn't help. another in a long list of futile attempts.

Thanks Dave
 
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