Is there setting preventing folder collapsing during Outlook exit

[Guest]

After upgrading to Office Service Pack 1, I've noticed that the personal
folder collapses to the root folder whe exiting Outlook. When you re-open
Outllok, you have to expand the folders all over again. Any suggestions?

 

[Milly Staples [MVP - Outlook]]

Hmmm, I cannot repro it here, all my folders under the default mail
transport remain expanded. Is this for your default account transport or
for additional ones?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jules asked:

| After upgrading to Office Service Pack 1, I've noticed that the
| personal folder collapses to the root folder whe exiting Outlook.
| When you re-open Outllok, you have to expand the folders all over
| again. Any suggestions?

 

[Guest]

Thanks for responding. The folder is an additional personal folder with
several sub-folders I use for storing emails according to subject areas. The
default account folder with Inbox, Outbox, Drafts, Junk E-Mail, Deleted
Items, and Norton Anti-Spam remains expanded. I have tried un-installing
Outlook and then re-installing it, but I get the same results. I have also
moved the additional personal folder to the Inbox as a subfolder, but would
still collapse upon exiting Outlook.

 

[Milly Staples [MVP - Outlook]]

I believe it is the default behavior to only expand your default mail store,
not additional ones.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Jules asked:

| Thanks for responding. The folder is an additional personal folder
| with several sub-folders I use for storing emails according to
| subject areas. The default account folder with Inbox, Outbox,
| Drafts, Junk E-Mail, Deleted Items, and Norton Anti-Spam remains
| expanded. I have tried un-installing Outlook and then re-installing
| it, but I get the same results. I have also moved the additional
| personal folder to the Inbox as a subfolder, but would still collapse
| upon exiting Outlook.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Hmmm, I cannot repro it here, all my folders under the default mail
|| transport remain expanded. Is this for your default account
|| transport or for additional ones?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, Jules asked:
||
||| After upgrading to Office Service Pack 1, I've noticed that the
||| personal folder collapses to the root folder whe exiting Outlook.
||| When you re-open Outllok, you have to expand the folders all over
||| again. Any suggestions?

 

[Guest]

Milly

That's not true. I installed Microsoft Outlook on another machine before
applying Office SP-1. In the pre-SP1 version, the personal folder is kept in
the last view I established in the navigation panel for both the default
Outlook Today folder and my personal folder (see below sample)
- Outlook Today
-- Draft
-- Inbox
-- Outbox
- Personal Folder - 2005
-- Family
-- Mom
-- Sis
-- Friends
-- Bills

After installing SP-1, Outlook now keeps only the Outlook Today folder in
the last view I had while the personal folder is collapsed to the root folder
(see below).
- Outlook Today
-- Draft
-- Inbox
-- Outbox
+ Personal Folder - 2005

There's gotta be a setting in the registry to correct this. Any suggestion
would be appreciated