Is it safe - please help

  • Thread starter idobelieveinfairies
  • Start date

I

idobelieveinfairies

Is it safe to allow someone I don't know to take control over my computer and
see whats wrong with it? And does anyone know of someone who can help this
computer dummy?

Thank you so much.
 
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K

Ken Blake, MVP

Is it safe to allow someone I don't know to take control over my computer and
see whats wrong with it?


Of course not. I certainly wouldn't do it.

Why do you ask? Has someone volunteered to do this? Who? Why?

And does anyone know of someone who can help this
computer dummy?


Start by telling us what your problem is.
 
I

idobelieveinfairies

I had some malware that microsoft helped me with and they took control of my
computer and fixed it. No problem there. And my wireless router company took
control to install updates and ip addresses I was having a problem retaining.
The problem is when I turn on my desk top computer it is really slow and the
fan in my tower run almost constantly. I just thought I may have an internal
problem. I thought I could trust someone on this microsoft site. Didn't know.
Do you have any ideas as to why my computer does this? Thank you.
 
I

idobelieveinfairies

Just to give you more info this was happening before I was infected with the
malware.
 
K

Ken Blake, MVP

I had some malware that microsoft helped me with and they took control of my
computer and fixed it.


How did you know it was Microsoft? I don't know your situation of
course, but there are a lot of scams out there. Someone can call you,
claim to be from Microsoft, take control, and infect you with Malware.
Or there are scams that install software that creates popups telling
you that you are infected and you should call them, after which the
same thing happens.

I might be wrong, but as far as I know, Microsoft doesn't take control
of your computer.

No problem there. And my wireless router company took
control to install updates and ip addresses I was having a problem retaining.


That doesn't sound as risky to me.

The problem is when I turn on my desk top computer it is really slow and the
fan in my tower run almost constantly. I just thought I may have an internal
problem. I thought I could trust someone on this microsoft site. Didn't know.
Do you have any ideas as to why my computer does this? Thank you.


Just a guess, but my guess is that you are infected with malware, and
you got that malware when you allowed someone who claimed to be from
Microsoft, but wasn't, to take control.
 
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C

Chuck

Is it safe to allow someone I don't know to take control over my computer and
see whats wrong with it? And does anyone know of someone who can help this
computer dummy?

Thank you so much.

No, it's not very safe. You might consider posting your problems with
some details of your system, and see if any help is offered.

Having said that, remote diagnostics and control is a valid
troubleshooting method. I routinely disable such capabilities on my own
systems.
 
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