internet options

L

louise

cannot access internet options, when clicking on it, it just flashes, i
cannot download anything and my right mouse downt work either any suggestions?
 
R

Ron Badour

This is my recommended starting point: If you don't already run regular
scans for viruses, Trojans and malware, do so with up to date programs.
Malwarebyte's Anti-Malware which is a very good free program, that can be
downloaded from here:

http://www.download.com/Malwarebyte...l-10804572&subj=dl&tag=button&cdlPid=10997763

If you need one, there are free antivirus programs available such as AVG and
Avast.
--
Regards

Ron Badour
MS MVP
Windows Desktop Experience
 
P

PA Bear [MS MVP]

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
P

PA Bear [MS MVP]

What's the "real truth" about pcbutts1? Read on...

• Is he an MS MVP? No!
cf. http://mvp.support.microsoft.com/communities/mvp.aspx

• If xxx.ms-mvp.org redirects to xxx.pcbutts1.com (and it does!), why didn't
he post that link to begin with?

• Is he a proven thief? Yes!
cf.
http://msmvps.com/blogs/hostsnews/a..._.-the-saga-continues-_2E00__2E00__2E00_.aspx
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/213247814fb4d61e
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/e19fce884897662f

• What do real experts have to say about him? It ain't pretty.
cf. http://www.siteadvisor.com/sites/pcbutts1.com (Reviews)

• Does he have all his marbles?
cf. http://en.wikinews.org/wiki/NASA_van_rolls_off_California_mountain

Ignore this MVP imposter, Louise!
 

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