Internet not working

[Bobby]

Hello

I have a computer here that last night the user was just browsing the
internet (a horse name website I think) then they clicked a link and all
kinds of windows started coming up in IE. So then the user ran a scan with
ad-aware and then a full virus scan with Norton 2003 in safe mode.

But now the internet isn't working using the built in wireless connection.
I'm not sure if Ethernet will work or not, we haven't tried it yet. The
computer says it is connected to the router.

So I looked at the Ipconfig /all and the computer has an IP of 0.0.0.0 but I
noticed that the Node Type is Unknown. So I look at the Microsoft website
and find some directions of what I should do
(http://support.microsoft.com/default.aspx?scid=kb;en-us;310570) but the
EnableProxy key is missing.

Could the key or lack of the key cause the internet not to work?

OS: Windows XP pro SP1

I have allready reinstalled the network card driver, And checked the router,
And ran a full virus scan in safe mode, and ad-aware 3 times.

Please tell me what other info you might need

Thanks for the help

 

[John C. Harris, MPA]

Not an expert in this area, but shouldn't the system have an IP address.
Maybe if you released the connection and then restarted the system it will
fix it? I think the DOS command is IPrelease...but I may not be correct
there. I'll check and get back on it.

Next step is to smack the user for clicking on unknown links!

 

[John C. Harris, MPA]

The command is IPCONFIG /release

Then restart your system and it should reset the connection

 

[Bobby]

Thanks anyways but i did that one a wile back.
There is one other thing now, The internet does work in safe mode with
networking. And now its getting an ip but the internet still isnt working
after i did a repair install.

Thanks again

 

[Ricky]

See if this may help..
http://www.snapfiles.com/get/xptcpiprepair.html